# LDAP Sync Isn't importing any users

**URL:** <https://forums.rocket.chat/t/ldap-sync-isnt-importing-any-users/13932>\
**Category:** Community Support\
**Created:** [April 21, 2022, 7:22pm UTC](https://forums.rocket.chat/t/ldap-sync-isnt-importing-any-users/13932 "2022-04-21T19:22:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![NGG](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@NGG](https://forums.rocket.chat/u/NGG)\
**Post date:** [April 21, 2022, 7:22pm UTC](https://forums.rocket.chat/t/ldap-sync-isnt-importing-any-users/13932/1 "2022-04-21T19:22:13Z")

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### Description

New install of RC and have configured LDAP against AD. Test Connection is successful and Test Search for users is successful. However, when I click Sync Now, it says it is running in the background but no users ever actually sync up.

The Logs ( Gui \> Logs ) don’t show anything related to LDAP.

### Server Setup Information

- Version of Rocket.Chat Server: 4.6.2
- Operating System: Ubuntu 18.04
- Deployment Method: snap
- Number of Running Instances: 1

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**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\
**Post date:** [April 22, 2022, 12:17pm UTC](https://forums.rocket.chat/t/ldap-sync-isnt-importing-any-users/13932/2 "2022-04-22T12:17:27Z")

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Hi! Please, refer to this documentation:

> **[Identity Management (EE vs CE)](https://docs.rocket.chat/guides/administration/identity-management-ee-vs-ce#community)**
>
> List of available login methods and features and their differentiation for Enterprise and Community additions.

On CE, the users are added at login time. The sync should sync previously logged users, AFAIK.

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<div class="post-metadata">

**Author:** ![NGG](https://avatars.discourse-cdn.com/v4/letter/n/8c91f0/32.png) [@NGG](https://forums.rocket.chat/u/NGG)\
**Post date:** [April 22, 2022, 12:38pm UTC](https://forums.rocket.chat/t/ldap-sync-isnt-importing-any-users/13932/3 "2022-04-22T12:38:56Z")

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The documentation seems to indicate the following for CE:

**Basic User Data Sync:** Load information from the LDAP user to Rocket.Chat

- **Load Basic User Data from LDAP:** Email, name, and username

Wouldn’t that imply you can initially load users from LDAP?