# Latest RocketChat Snap - permanently loading (3 dots)

**URL:** <https://forums.rocket.chat/t/latest-rocketchat-snap-permanently-loading-3-dots/18095>\
**Category:** Community Support\
**Created:** [October 21, 2023, 10:58pm UTC](https://forums.rocket.chat/t/latest-rocketchat-snap-permanently-loading-3-dots/18095 "2023-10-21T22:58:32Z")\
**Posts on this page:** 3\
**Page:** 3

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**Author:** ![samson\_lo](https://avatars.discourse-cdn.com/v4/letter/s/f08c70/32.png) [@samson\_lo](https://forums.rocket.chat/u/samson_lo)\
**Post date:** [March 18, 2024, 9:44am UTC](https://forums.rocket.chat/t/latest-rocketchat-snap-permanently-loading-3-dots/18095/43 "2024-03-18T09:44:22Z")

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I am not sure it is related.  
I notice that there are serveral error on caddy shown as below.

{“level”:“error”,“ts”:1710749677.3890107,“logger”:“http.handlers.reverse\_proxy”,“msg”:“aborting with incomplete response”,“error”:“http2: stream closed”}

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**Author:** ![r.goerner](https://avatars.discourse-cdn.com/v4/letter/r/a87d85/32.png) [@r.goerner](https://forums.rocket.chat/u/r.goerner)\
**Post date:** [March 21, 2024, 8:56am UTC](https://forums.rocket.chat/t/latest-rocketchat-snap-permanently-loading-3-dots/18095/44 "2024-03-21T08:56:07Z")

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i ran into the same issue, and tried nearby everything I could find and imagine.

All users could login, but poor admin, not, just the 3 nice dots you loved ;-).

However, I found this thread here:

([Users with Role Admin cannot login (Ubuntu snap) · Issue #31893 · RocketChat/Rocket.Chat · GitHub](https://github.com/RocketChat/Rocket.Chat/issues/31893))

And the solution for me was:

- fetch a copy of Navicat for mongodb
- connect to your mongodb of rocketchat, using a ssh tunnel
- then, run:

```auto
db.rocketchat_banner.drop()
db.rocketchat_banner_dismiss.drop()

```

maybe better, because, it happened again ☹

`use rocketchat`  
`db.rocketchat_banner.updateMany({ },{ $set: { active: false }})`

Thanks to **[luizjr](https://github.com/luizjr)**  
Thanks to [grzebo · GitHub](https://github.com/grzebo)

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**Author:** ![r.goerner](https://avatars.discourse-cdn.com/v4/letter/r/a87d85/32.png) [@r.goerner](https://forums.rocket.chat/u/r.goerner)\
**Post date:** [March 21, 2024, 12:09pm UTC](https://forums.rocket.chat/t/latest-rocketchat-snap-permanently-loading-3-dots/18095/45 "2024-03-21T12:09:21Z")

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Of course you can also run those commands directly on the mongosh

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