# Language translation does not replace keys in "forgot password" email **URL:** \ **Category:** Community Support\ **Created:** [December 20, 2022, 8:10am UTC](https://forums.rocket.chat/t/language-translation-does-not-replace-keys-in-forgot-password-email/15629 "2022-12-20T08:10:08Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mplh](https://avatars.discourse-cdn.com/v4/letter/m/ebca7d/32.png) [@mplh](https://forums.rocket.chat/u/mplh)\ **Post date:** [December 20, 2022, 8:10am UTC](https://forums.rocket.chat/t/language-translation-does-not-replace-keys-in-forgot-password-email/15629/1 "2022-12-20T08:10:08Z")
### Description Hi, when sending out “forgot password” emails, (some of) the keys do not get translated to proper text. ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/d/d2a2b90f0c8e687d9170fb60a909b22147b7aa2d.png) I guess something is wrong with my language settings. How should I troubleshoot this? ### Server Setup Information - Version of Rocket.Chat Server: 5.3.0 - Operating System: Debian GNU/Linux - Deployment Method: tar - Number of Running Instances: 1 - DB Replicaset Oplog: - NodeJS Version: v14.21.1 - MongoDB Version: v4.4.17 - Proxy: nginx - Firewalls involved: ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [December 26, 2022, 12:45pm UTC](https://forums.rocket.chat/t/language-translation-does-not-replace-keys-in-forgot-password-email/15629/2 "2022-12-26T12:45:46Z")
Hi! I would suggest you first to try latest version, as this might have been fixed already. As a second solution, you can overwriting those strings using the Custom Translations (Admin \> General \> Translations). Let me know if this helps. Thanks! ---
**Author:** ![mplh](https://avatars.discourse-cdn.com/v4/letter/m/ebca7d/32.png) [@mplh](https://forums.rocket.chat/u/mplh)\ **Post date:** [January 4, 2023, 10:41am UTC](https://forums.rocket.chat/t/language-translation-does-not-replace-keys-in-forgot-password-email/15629/3 "2023-01-04T10:41:54Z")
Hi, I first tried your second option, adding > { > “de”: { > “Passwort\_vergessen”: “Passwort Vergessen”, > “Das\_neue”: “Hier kannst du dein neues Passwort setzen:” > } > } to General → Translations to no effect. then I tried to update from 5.3.0 to 5.4.1 which resulted in the website being black after restarting rocketchat. So this caused more problems than it solved. I rolled back to 5.3.0 but now I’m puzzled how to proceed. ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [January 4, 2023, 10:04pm UTC](https://forums.rocket.chat/t/language-translation-does-not-replace-keys-in-forgot-password-email/15629/4 "2023-01-04T22:04:41Z")
Hi! Indeed, the email messages are not being translated according to the General \> Translations. Those emails body are also not following the server language (General \> Language), only the the subject gets translated. I believe we have found a 🪲 I will be looking into this, and if that’s the case, we should open an issue about it. **As a workaround** , you can change the contents of the email, removing the `{strings}` and setting the text you want. Let me know if this helps. Regarding the black screen, I would need more information on that. If you have a staging environment, is it possible to check if there are any outstanding logs both on server and browser console? Thanks! ---
**Author:** ![mplh](https://avatars.discourse-cdn.com/v4/letter/m/ebca7d/32.png) [@mplh](https://forums.rocket.chat/u/mplh)\ **Post date:** [January 4, 2023, 10:29pm UTC](https://forums.rocket.chat/t/language-translation-does-not-replace-keys-in-forgot-password-email/15629/5 "2023-01-04T22:29:36Z")
> [@dudanogueira](#): > > Regarding the black screen, I would need more information on that. If you have a staging environment, is it possible to check if there are any outstanding logs both on server and browser console? Is there some standard procedure for troubleshooting RocketChat errors/bugs? Would be good to have a quick guide with the first basic steps on how to narrow down the problems. e.g. it could explain where can I find the logs, and what kind of messages in the browser console are/look relevant… ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [January 4, 2023, 11:06pm UTC](https://forums.rocket.chat/t/language-translation-does-not-replace-keys-in-forgot-password-email/15629/6 "2023-01-04T23:06:38Z")
Not that I am aware of. Bottom line is: every client will use Rocket.Chat APIs (REST or Realtime). So I usually first check the client itself, looking for network requests and responses and it’s logs. Then I check the server logs, with increased log verbosity (ADMIN \> SETTINGS \> LOG \> Log Verbosity) **Also, we are planning to host a weekly live session where we will help on deployments and migrations questions, so this situation of yours would be perfect fit for that.** You can get this and other information here at our [Community Channel](https://open.rocket.chat/channel/Rocket-Chat-Open-Community) Thanks! ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [January 4, 2023, 11:08pm UTC](https://forums.rocket.chat/t/language-translation-does-not-replace-keys-in-forgot-password-email/15629/7 "2023-01-04T23:08:09Z")
By the way: **thanks for reporting this email issue** 🤗 . I already relayed that to our team that confirmed it as a bug. We should fix it on the next sprints.