# Issue registering Rocket.Chat Cloud Account - Unknown Error & No Password Reset Email **URL:** \ **Category:** Community Support\ **Tags:** rocketchat-apps\ **Created:** [January 18, 2026, 9:18pm UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682 "2026-01-18T21:18:02Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ContinuosIT](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@ContinuosIT](https://forums.rocket.chat/u/ContinuosIT)\ **Post date:** [January 18, 2026, 9:18pm UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/1 "2026-01-18T21:18:02Z")
Hello Team, I am currently setting up a self-hosted Rocket.Chat instance and I am stuck at the “Register Server” step in the Setup Wizard. I am unable to create a Cloud account or log in to generate an Offline Token. Here are the details of the issue: 1 - Registration Error: When I try to register a new account using the email [continuosit@gmail.com](mailto:continuosit@gmail.com), I receive the following error message on cloud.rocket.chat: “An unknown error occurred (request id: 0b173354-46da-4367-9d07-03932cda5d6e).” 2 - Password Reset Issue: Thinking the account might already exist, I attempted to use the “Forgot Password” feature for the same email address. However, I have not received any password reset emails (I have already checked my Spam/Junk folders). Could you please check the status of the email [continuosit@gmail.com](mailto:continuosit@gmail.com) in your system? I need to access the Cloud Console to either register my server or generate an Offline Registration Token to finish my installation. Thank you, Joao Paulo ![Captura de tela 2026-01-18 135131](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/e/e4230037d459ff816a1fda50009409d6566aa31e.png) ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [January 18, 2026, 9:19pm UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/2 "2026-01-18T21:19:28Z")
You can’t use a disposable email address eg gmail, hotmail, yahoo etc. ---
**Author:** ![ContinuosIT](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@ContinuosIT](https://forums.rocket.chat/u/ContinuosIT)\ **Post date:** [January 19, 2026, 2:29am UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/3 "2026-01-19T02:29:59Z")
I don’t think that’s the problem, because even using a custom domain email address it still returns an error. “An unknown error occured (request id: b73f643f-e4c1-4460-b607-81eaed99bcef).” ![Captura de tela 2026-01-18 232329](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/c/c12b52508a55cc08e6b89f3b4abcfdb7224dac63.png) ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [January 19, 2026, 4:40pm UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/4 "2026-01-19T16:40:40Z")
May well be cached or somesuch. Dispisable addresses are definitely not permitted. ---
**Author:** ![ContinuosIT](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@ContinuosIT](https://forums.rocket.chat/u/ContinuosIT)\ **Post date:** [January 19, 2026, 7:21pm UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/5 "2026-01-19T19:21:11Z")
I don’t know what the problem could be; I’ve tried iOS, Android, incognito mode, different email domains, and it always gives an error when I try to register. ---
**Author:** ![Mlody](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@Mlody](https://forums.rocket.chat/u/Mlody)\ **Post date:** [January 24, 2026, 8:28pm UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/6 "2026-01-24T20:28:31Z")
I have the same problem, also in regards to the email if I can’t use normal email then what should I use? i don’t have a custom domain email, I’m hosting the chat on my linux to se how it looks and feels to see i we can use it on our forum instead of chatbox, looking at all of this I doubt we will ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [January 25, 2026, 12:00am UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/7 "2026-01-25T00:00:34Z")
The requirement is no disposable addresses. That’s it. Just too many spammers & junk otherwise. You’ll also need a domain for your server and they are very very cheap. ---
**Author:** ![Mlody](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@Mlody](https://forums.rocket.chat/u/Mlody)\ **Post date:** [January 25, 2026, 2:10pm UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/8 "2026-01-25T14:10:51Z")
yes but i need to test it first before I commit to it, i managed to get it running offline but its in read only mode, I understand you have issues with junk and spammers but there are better ways to handle this, I’m not going to use a professional email for registration if I don’t even know if I would like it ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [January 25, 2026, 10:57pm UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/9 "2026-01-25T22:57:12Z")
As it is open source you can of course build from source and remove the restrictions and test accordingly. If you want to use a pre-built binary then you have accept their terms, and that’s it. ---
**Author:** ![lishupeng](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@lishupeng](https://forums.rocket.chat/u/lishupeng)\ **Post date:** [February 22, 2026, 7:32am UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/10 "2026-02-22T07:32:53Z")
我告诉你秘诀吧，增强密码复杂度和长度，就是这样，相信我。 ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [February 22, 2026, 9:41am UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682/11 "2026-02-22T09:41:30Z")
> Let me tell you the secret: increase the complexity and length of your password. That’s it, trust me. No it isn’t. You can’t use disposable addresses eg gmail, hotmail etc. N. B. I used to work at Rocket….