# iOS native App no Uploads an Avatars visible

**URL:** <https://forums.rocket.chat/t/ios-native-app-no-uploads-an-avatars-visible/5047>\
**Category:** Community Support\
**Created:** [November 12, 2019, 9:18am UTC](https://forums.rocket.chat/t/ios-native-app-no-uploads-an-avatars-visible/5047 "2019-11-12T09:18:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![philipp711](https://avatars.discourse-cdn.com/v4/letter/p/8baadc/32.png) [@philipp711](https://forums.rocket.chat/u/philipp711)\
**Post date:** [November 12, 2019, 9:18am UTC](https://forums.rocket.chat/t/ios-native-app-no-uploads-an-avatars-visible/5047/1 "2019-11-12T09:18:07Z")

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### Description

We are unable to download and view uploaded files via the iOS native App (V 3.5.1).

For Instance: An uploaded picture only appears as a white space and no interaction is possible. Like the uploaded pictures Avatars appearing in the same way - only as a blank space.

On the same iOS-Device in the RocketChat-Experimental App everything is fine. On Android there are no Problems too. Therefore i think there is no wrong serverconfiguration.

We like to use the iOS native App. Could you please help us to get the iOS-Native App working?

 ![2019-11-12%2010-11-47-1](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/0/0c9c2318ea43fab7efa8ecd1117fecabaaa9df06.png)

### Server Setup Information

- Version of Rocket.Chat Server: 2.1.1
- Operating System: ubuntu server 18.10
- Deployment Method: snap
- Number of Running Instances: 1
- Proxy: apache
- Firewalls involved: Sophos UTM Reverse Proxy