# iOS app login refused
**URL:** https://forums.rocket.chat/t/ios-app-login-refused/22954
**Category:** Community Support
**Tags:** mobile, rocketchat-apps
**Created:** [June 29, 2026, 1:40pm UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954 "2026-06-29T13:40:33Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Fred](https://forums.rocket.chat/u/Fred)
#### Post date: [June 29, 2026, 1:40pm UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954/1 "2026-06-29T13:40:33Z")
Bonjour 👋
### Description
After upgrade RocketChat server from 7.13 to 8.5.1 I can’t login with mobile app on iOS.
`Oops, your credentials were rejected!`
I can login with same credentials from macOS app, webui without problem.
### Server Setup Information
- Version of Rocket.Chat Server: 8.5.1
- Operating System: Ubuntu 24.04
- Deployment Method: Docker
- Number of Running Instances: 2
- DB Replicaset Oplog: True
- NodeJS Version: ?
- MongoDB Version: 8.0.26
- Proxy: Traefik
- Firewalls involved:
---
### Author:  [@reetp](https://forums.rocket.chat/u/reetp)
#### Post date: [June 29, 2026, 9:56pm UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954/2 "2026-06-29T21:56:04Z")
You are using https & certificates?
---
### Author:  [@iLikeTurtles](https://forums.rocket.chat/u/iLikeTurtles)
#### Post date: [June 30, 2026, 8:04am UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954/3 "2026-06-30T08:04:33Z")
Same issue here, upgraded from 7.13 to 8.5.1 and iOS logins no longer work.
### Server Setup Information
- Version of Rocket.Chat Server: 8.5.1
- Operating System: Debian 13.5
- Deployment Method: Podman
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: v22.22.3
- MongoDB Version: 8.0.26
- Proxy: Nginx
- Firewalls involved: none.
No certificate login, HTTPS terminates in reverse-proxy.
---
### Author:  [@reetp](https://forums.rocket.chat/u/reetp)
#### Post date: [June 30, 2026, 8:08am UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954/4 "2026-06-30T08:08:23Z")
>
>
> \### Describe the Bug
>
> Bonjour 👋🏻
>
> After upgrade RocketChat server from 7.13 to …8.5.1 I can't login with mobile app on iOS.
>
> \`Oops, your credentials were rejected!\`
>
> I can login with same credentials from macOS app, webui without problem.
>
> \### Steps to Reproduce
>
> logout from server
> remove server
> enter server url
> put credentials and...
> "Oops, your credentials were rejected!"
>
> \### Expected Behavior
>
> \_No response\_
>
> \### Actual Behavior
>
> \_No response\_
>
> \### Rocket.Chat Server Version
>
> 8.5.1
>
> \### Rocket.Chat App Version
>
> 4.73.1.109035
>
> \### Device Name
>
> iPhone
>
> \### OS Version
>
> 26
>
> \### Additional Context
>
> Duplicate from #7393
---
### Author:  [@reetp](https://forums.rocket.chat/u/reetp)
#### Post date: [June 30, 2026, 8:11am UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954/5 "2026-06-30T08:11:01Z")
> [@iLikeTurtles](#):
>
> No certificate login, HTTPS terminates in reverse-proxy.
Well you are - or should be - using certs served by the reverse proxy.
But that is fine.
Check your server logs for clues - turn on debug logging.
---
### Author:  [@iLikeTurtles](https://forums.rocket.chat/u/iLikeTurtles)
#### Post date: [June 30, 2026, 8:15am UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954/6 "2026-06-30T08:15:11Z")
We are using server-side TLS which terminates in Nginx, just to be clear.
---
### Author:  [@reetp](https://forums.rocket.chat/u/reetp)
#### Post date: [June 30, 2026, 8:39am UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954/7 "2026-06-30T08:39:05Z")
Yup that’s what I said.
Enable logging, and follow the bug.
---
### Author:  [@iLikeTurtles](https://forums.rocket.chat/u/iLikeTurtles)
#### Post date: [June 30, 2026, 8:49am UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954/8 "2026-06-30T08:49:40Z")
Only logs generated for the login are thus:
```auto
{"level":20,"time":"2026-06-30T08:45:06.120Z","pid":1,"hostname":"51ae9f37 ****","name":"Callbacks","msg":"Executing callback","id":"2fa","hook":"onValidateLogin"}
{"level":20,"time":"2026-06-30T08:45:06.125Z","pid":1,"hostname":"51ae9f37 ****","name":"Callbacks","msg":"Executing callback","id":"YvWt********* Prsn","hook":"afterValidateLogin"}
{"level":20,"time":"2026-06-30T08:45:06.129Z","pid":1,"hostname":"51ae9f37 ****","name":"Callbacks","msg":"Executing callback","id":"add-webdav-server","hook":"afterValidateLogin"}
{"level":35,"time":"2026-06-30T08:45:06.136Z","pid":1,"hostname":"51ae9f37 ****","name":"API","method":"POST","url":"http://localhost/api/v1/login","userAgent":"RC Mobile; ios 26.5.2; v4.73.1 (109035)","length":"46","host":"xyz.xyz","remoteIP":"10.XXX.XXX.XXX","status":200,"responseTime":83}
```
Looks like login works OK serverside.
---
### Author:  [@reetp](https://forums.rocket.chat/u/reetp)
#### Post date: [June 30, 2026, 9:07am UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954/9 "2026-06-30T09:07:01Z")
I’d add that to the bug.
The dev is usually pretty responsive.