# IOS app can no longer connect **URL:** \ **Category:** Mobile Apps\ **Created:** [September 7, 2024, 4:29pm UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515 "2024-09-07T16:29:03Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![twister5800](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/twister5800/32/5519_2.png) [@twister5800](https://forums.rocket.chat/u/twister5800)\ **Post date:** [September 7, 2024, 4:29pm UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515/1 "2024-09-07T16:29:03Z")
Hi, Running wocket chat self hosted, and been on 6.11, suddenly this issue began: “Oops! This is not a Rocket.Chat workspace. Contact your workspace admin” Have upgraded to 6.12 now, but it solved nothing. The WEB APP works flawlessly. Best regards Martin ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 8, 2024, 9:21am UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515/2 "2024-09-08T09:21:52Z")
Likely your https certs at a guess. Helps if you tell us more about your deployment. Start here. > ---
**Author:** ![twister5800](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/twister5800/32/5519_2.png) [@twister5800](https://forums.rocket.chat/u/twister5800)\ **Post date:** [September 9, 2024, 9:46am UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515/3 "2024-09-09T09:46:18Z")
Thanks for the reply, and sorry for the lacking info’s at post start. - Server Setup Information: - Licence type eg CE/Starter/Pro : STARTER - Number of users: 17 - Server hardware: VPS/hypervisor/bare metal Hypervisor (VMWARE) - Version of Rocket.Chat Server:6.12.0 - Operating System: Ubuntu/Redhat etc Ubuntu - Deployment Method: snap/docker/tar/etc : docker - Number of Running Instances: 1 - NodeJS Version: 14.21.3 - MongoDB Version: 5.0.24 - Client information: - Client type: IOS APP 4.51.0.64829 - A list of the steps requires to replicate the issue. Try to open Workspace: [https://chat.frederiksenonline.dk](https://chat.frederiksenonline.dk) immediately shows the “Oops” notification. As written earlier, WEB interface works perfect. ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 9, 2024, 1:01pm UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515/4 "2024-09-09T13:01:02Z")
Hmmm Going to your URL: > # Forbidden > > You don’t have permission to access this resource. Presume you have it geoip locked or similar? Check you logs for errors. Have you checked your cloud panel - I have seen some Starters downgraded to CE with 6.12 ( ☹ ) but that shouldn’t lock the iOS app. Does Android connect? ---
**Author:** ![twister5800](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/twister5800/32/5519_2.png) [@twister5800](https://forums.rocket.chat/u/twister5800)\ **Post date:** [September 18, 2024, 10:21am UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515/5 "2024-09-18T10:21:27Z")
Hi, Sorry for the delay. I have been looking into the error, and I am embarrassed ☹ I did https:// in front of the Workspace name, damn, removed it and all went fine. SO SORRY 😊 Best regards Martin ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 18, 2024, 10:44am UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515/6 "2024-09-18T10:44:30Z")
IME it is usually the simple things 😉 Hence that gist - most stuff is fixed with RTFM, document it properly - which usually reveals the problem - and look for the obvious. In your situation I would fix your proxy and redirect http \> https 🙂 ---
**Author:** ![twister5800](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/twister5800/32/5519_2.png) [@twister5800](https://forums.rocket.chat/u/twister5800)\ **Post date:** [September 18, 2024, 11:08am UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515/7 "2024-09-18T11:08:31Z")
ha ha - deserved that 🙂 Well I have https redirect already. But if you on IOS APP, where it asks for the Workspace name type [https://xxx.xxx.xx](https://xxx.xxx.xx) it fails, if you type xxx.xxx.xx it works, funny my own manual shows this, so…RTFM martin 😉 ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 18, 2024, 11:20am UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515/8 "2024-09-18T11:20:45Z")
> [@twister5800](#): > > ha ha - deserved that I am a wearer of many such t-shirts 😉 ---
**Author:** ![twister5800](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/twister5800/32/5519_2.png) [@twister5800](https://forums.rocket.chat/u/twister5800)\ **Post date:** [September 18, 2024, 12:04pm UTC](https://forums.rocket.chat/t/ios-app-can-no-longer-connect/20515/10 "2024-09-18T12:04:47Z")
😃 thanks 🙂 Best regards Martin