# Installed 4 times, RocketChat failed to start

**URL:** <https://forums.rocket.chat/t/installed-4-times-rocketchat-failed-to-start/6257>\
**Category:** Community Support\
**Created:** [March 28, 2020, 2:05am UTC](https://forums.rocket.chat/t/installed-4-times-rocketchat-failed-to-start/6257 "2020-03-28T02:05:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![transom01](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@transom01](https://forums.rocket.chat/u/transom01)\
**Post date:** [March 28, 2020, 2:05am UTC](https://forums.rocket.chat/t/installed-4-times-rocketchat-failed-to-start/6257/1 "2020-03-28T02:05:06Z")

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Hi, I just followed this guides

[https://rocket.chat/docs/installation/manual-installation/ubuntu/](https://rocket.chat/docs/installation/manual-installation/ubuntu/)  
and

> **[How To Install Rocket.Chat On Ubuntu 18.04 TLS - TechnologyRSS](https://technologyrss.com/how-to-install-rocket-chat-on-ubuntu-18-04-tls/)**
>
> Rocket.Chat is an open source communication software. This software provide your local company communication. So I provide installation guide for Ubuntu...

trying to install this RocketChat, when checking the status, it returns an error.

 ![rocketchat failed](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/a/afba4445cecf7cc7988429177ab033d8a53bdf96.png)

I am able to ping from another computer but the web browser does not connect.  
The RocketChat documentation is not as good as I was expecting.  
Please help, I have all this week trying to fix this. I followed this instructions 4 times this day.  
What am I doing wrong?

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**Author:** ![stevenvu](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/stevenvu/32/1545_2.png) [@stevenvu](https://forums.rocket.chat/u/stevenvu)\
**Post date:** [March 28, 2020, 2:06pm UTC](https://forums.rocket.chat/t/installed-4-times-rocketchat-failed-to-start/6257/2 "2020-03-28T14:06:53Z")

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> [@Upgrading to 3.0.0](https://forums.rocket.chat/t/upgrading-to-3-0-0/5892/6):
>
> OMG thank you SO MUCH for posting your instructions! I was running 2.4.9 on DigitalOcean using their current 1-click droplet install, but clobbered my installation after doing the basic sudo rocketchatctl update. But your instructions allowed me to get everything updated. Though Step 5 was already done for me as well.

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**Author:** ![dwaynem](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dwaynem/32/1640_2.png) [@dwaynem](https://forums.rocket.chat/u/dwaynem)\
**Post date:** [March 29, 2020, 2:35am UTC](https://forums.rocket.chat/t/installed-4-times-rocketchat-failed-to-start/6257/3 "2020-03-29T02:35:28Z")

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`Mar 28 01:51:25 rchatserver rocketchat[10579]: Meteor requires Node V12.0.0 or later`

Did you miss the steps where node.js was installed?

 ![2020-03-28_22-34-09](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/5/507988fc24abcbf7c4c4d4fe0abdf0f7aee798c4.png)