# Images upload small - sometimes resize to normal but sometimes don't. Also when uploading multiple files, the same file just uploads multiple times

**URL:** https://forums.rocket.chat/t/images-upload-small-sometimes-resize-to-normal-but-sometimes-dont-also-when-uploading-multiple-files-the-same-file-just-uploads-multiple-times/12192
**Category:** Community Support
**Created:** [September 14, 2021, 10:59pm UTC](https://forums.rocket.chat/t/images-upload-small-sometimes-resize-to-normal-but-sometimes-dont-also-when-uploading-multiple-files-the-same-file-just-uploads-multiple-times/12192 "2021-09-14T22:59:23Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![FTID](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/ftid/32/2774_2.png) [@FTID](https://forums.rocket.chat/u/FTID)
#### Post date: [September 14, 2021, 10:59pm UTC](https://forums.rocket.chat/t/images-upload-small-sometimes-resize-to-normal-but-sometimes-dont-also-when-uploading-multiple-files-the-same-file-just-uploads-multiple-times/12192/1 "2021-09-14T22:59:23Z")

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### Description

I’m not sure if I should create two topics as I am having two problems since updating to 3.18 and 3.18.1 didn’t resolve it.

Firstly, when uses upload images they are resized, almost as if displaying a thumbnail. 50% of users seem to be reporting that a few seconds after clicking the photo to see it full size, it never resizes so they just see a small, really blurry version of the intended image.

The other problem I have noticed since the same update is if users try to upload multiple files at once. eg they click + and locate 01.pdf, 02.pdf, 03.pdf and 04.pdf to be attached to their message - what happens is 01.pdf uploads four times, and the others do not upload.

### Server Setup Information

- Version of Rocket.Chat Server: 3.18.1
- Operating System: iOS 12 on phone / Ubuntu 17.04 on VPS
- Deployment Method: docker
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: 12.18.4
- MongoDB Version: 4.0.21
- Proxy: nginx
- Firewalls involved: none

### Any additional Information

As mentioned above this was not noticed as a problem prior to 3.18 so I assume it’s related to that.

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### Author: ![diego.sampaio](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/diego.sampaio/32/31_2.png) [@diego.sampaio](https://forums.rocket.chat/u/diego.sampaio)
#### Post date: [September 15, 2021, 5:00pm UTC](https://forums.rocket.chat/t/images-upload-small-sometimes-resize-to-normal-but-sometimes-dont-also-when-uploading-multiple-files-the-same-file-just-uploads-multiple-times/12192/2 "2021-09-15T17:00:35Z")

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we released a new feature on 3.18 to show thumbnails from image uploads, saving bandwidth from the server when serving those image, but most importantly saving bandwidth and memory from mobile devices since they’re lower resolution images. unfortunately the mobile app could not released a compatible version in time, that’s why you see blurry images instead of the full resolution ones when opening them…

this will be fixed in the upcoming next mobile release…

in the meantime, you can disable this new feature going to Admin page \> Message \> Message attachments…

I’m not sure about the multiple uploads issue, may I ask you to open an issue on our git repository? [https://github.com/RocketChat/Rocket.Chat.ReactNative/issues](https://github.com/RocketChat/Rocket.Chat.ReactNative/issues)

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### Author: ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)
#### Post date: [September 16, 2021, 3:59pm UTC](https://forums.rocket.chat/t/images-upload-small-sometimes-resize-to-normal-but-sometimes-dont-also-when-uploading-multiple-files-the-same-file-just-uploads-multiple-times/12192/3 "2021-09-16T15:59:08Z")

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Bug already opened by someone I think

> <https://github.com/RocketChat/Rocket.Chat/issues/23191>
>
> \### Description:
> 
> When uploading several files to the server, they are uploade…d with the same name, because the name of the first file is displayed in the information form for each file.
> 
> \### Steps to reproduce:
> 
> 1. Log in to any chat
> 2. Click upload file
> 3. Select multiple files on your computer
> 4. Click upload
> 
> \### Expected behavior:
> 
> Each file must have its own name when uploading
> 
> \### Actual behavior:
> 
> All uploaded files have the name of the first file
> 
> \### Server Setup Information:
> 
> \- Version of Rocket.Chat Server: 3.18.1
> \- Operating System: Debian
> \- Deployment Method: Docker
> \- Number of Running Instances: 1
> 
> \### Client Setup Information
> 
> \- Desktop App or Browser Version: Desktop and Browser
> \- Operating System: Windows

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<div class="post-metadata">

### Author: ![FTID](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/ftid/32/2774_2.png) [@FTID](https://forums.rocket.chat/u/FTID)
#### Post date: [September 17, 2021, 10:48am UTC](https://forums.rocket.chat/t/images-upload-small-sometimes-resize-to-normal-but-sometimes-dont-also-when-uploading-multiple-files-the-same-file-just-uploads-multiple-times/12192/4 "2021-09-17T10:48:23Z")

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> in the meantime, you can disable this new feature going to Admin page \> Message \> Message attachments

This fixed it, thanks. Hopefully it is fixed soon and I can switch the bandwidth saving option back on.

> Bug already opened by someone I think

Yeah that sounds like it, hopefully it will be fixed soon.

Cheers.
