# I access my Rocket.chat from Windows Desktop App and it shows error

**URL:** <https://forums.rocket.chat/t/i-access-my-rocket-chat-from-windows-desktop-app-and-it-shows-error/22719>\
**Category:** Mobile Apps\
**Created:** [February 4, 2026, 2:30am UTC](https://forums.rocket.chat/t/i-access-my-rocket-chat-from-windows-desktop-app-and-it-shows-error/22719 "2026-02-04T02:30:53Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![kaka](https://avatars.discourse-cdn.com/v4/letter/k/58f4c7/32.png) [@kaka](https://forums.rocket.chat/u/kaka)\
**Post date:** [February 4, 2026, 2:30am UTC](https://forums.rocket.chat/t/i-access-my-rocket-chat-from-windows-desktop-app-and-it-shows-error/22719/1 "2026-02-04T02:30:53Z")

</div>

I installed a sample Rocket.chat product in our private server and it’s OK if I access it from browser.

Now I have a strange problem. When I access it through Mac Desktop APP it works well. But when I access it through windows Desktop App it shows the errors below.

I installed Desktop App from the official websites =\> [https://www.rocket.chat/install](https://www.rocket.chat/install)

And I changed the URL several times but all failed.

I have no idea why it works well in Mac Desktop but shows errors in Windows App.

The Desktop App are all latest.

I tried many times but I didn’t figure it out.

I need your help, sincerely.

 ![图片](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/2/225271e399011298be25cd3192d4c36ccaf72ef6.jpeg)