# How to troubleshoot/fix Rocket.chat server App Marketplace

**URL:** <https://forums.rocket.chat/t/how-to-troubleshoot-fix-rocket-chat-server-app-marketplace/20065>\
**Category:** Community Support\
**Created:** [May 28, 2024, 2:57pm UTC](https://forums.rocket.chat/t/how-to-troubleshoot-fix-rocket-chat-server-app-marketplace/20065 "2024-05-28T14:57:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cjc8712](https://avatars.discourse-cdn.com/v4/letter/c/f1d935/32.png) [@cjc8712](https://forums.rocket.chat/u/cjc8712)\
**Post date:** [May 28, 2024, 2:57pm UTC](https://forums.rocket.chat/t/how-to-troubleshoot-fix-rocket-chat-server-app-marketplace/20065/1 "2024-05-28T14:57:39Z")

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### Description

We recently upgraded our local Rocket.chat server from 4.x to 5.4.10. I see that now it requires the use of the App Marketplace to continue to using some features. When I go to the App Marketplace on our local server, I get the error " Connection error, Cannot connect to internet or your workspace may be an offline install.". However I have registered our server and workspace with the cloud portal, and in the portal it shows up as active. I’ve verified the server can reach the Internet outbound, which is also not filtered.

Any way we can troubleshoot or figure out the issue? Thanks.

### Server Setup Information

- Version of Rocket.Chat Server: 5.4.10
- Operating System: Raspberry Pi OS (Bullseye)
- Deployment Method: snap
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: v14.19.3
- MongoDB Version: 4.0.28 / wiredTiger (oplog Enabled)
- Proxy: caddy
- Firewalls involved: Yes but unfiltered outbound

### Any additional Information

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<div class="post-metadata">

**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [May 29, 2024, 10:40am UTC](https://forums.rocket.chat/t/how-to-troubleshoot-fix-rocket-chat-server-app-marketplace/20065/2 "2024-05-29T10:40:15Z")

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Your only solution is to upgrade to 6.6.x or higher.

> **[Support Prerequisites and Version Durability | Rocket.Chat Docs](https://docs.rocket.chat/customer-center/support-center/premium-support-plans/support-prerequisites-and-version-durability)**
>
> Requirements for official support from Rocket.Chat team

However, as far as I am aware there is no snap available for a Pi at the minute and I am not sure where there will be one ☹

[https://open.rocket.chat/channel/raspberrypi](https://open.rocket.chat/channel/raspberrypi)

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**Author:** ![cjc8712](https://avatars.discourse-cdn.com/v4/letter/c/f1d935/32.png) [@cjc8712](https://forums.rocket.chat/u/cjc8712)\
**Post date:** [May 29, 2024, 2:11pm UTC](https://forums.rocket.chat/t/how-to-troubleshoot-fix-rocket-chat-server-app-marketplace/20065/3 "2024-05-29T14:11:37Z")

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OK thanks for the quick reply. Yes, I have an open thread on when the ARM64 release will be available for 6.x as well. Thanks.

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**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [May 29, 2024, 2:22pm UTC](https://forums.rocket.chat/t/how-to-troubleshoot-fix-rocket-chat-server-app-marketplace/20065/4 "2024-05-29T14:22:20Z")

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I’m sorry I can’t help more ☹

I have tried to push to get this fixed and will continue to do so, but I can’t give any guarantees.