# Forms for surveys, rate service and/or classify OmniChannel interactions

**URL:** <https://forums.rocket.chat/t/forms-for-surveys-rate-service-and-or-classify-omnichannel-interactions/15152>\
**Category:** Integrations\
**Tags:** projectideas, rocketchat-apps\
**Created:** [October 14, 2022, 1:43am UTC](https://forums.rocket.chat/t/forms-for-surveys-rate-service-and-or-classify-omnichannel-interactions/15152 "2022-10-14T01:43:23Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![david.bohorquez](https://avatars.discourse-cdn.com/v4/letter/d/c77e96/32.png) [@david.bohorquez](https://forums.rocket.chat/u/david.bohorquez)\
**Post date:** [October 14, 2022, 1:43am UTC](https://forums.rocket.chat/t/forms-for-surveys-rate-service-and-or-classify-omnichannel-interactions/15152/1 "2022-10-14T01:43:23Z")

</div>

Hi community,

We’re trying to implement Rocket.Chat for a contact center. I was wondering if it is possible to have forms to use in various use cases.  
For example, after you finish the interaction with a customer, maybe a live chat, a Facebook chat, or a call, we would like that the agent could fill out a form classifying things like purpose, conclusion, etc.  
Another case may be at the end of a chat interaction to send a form to rate the service of the agent like, Did the agent solve your request? rate the service from 1 to 5, would you recommend the service? etc.  
I know about the Poll app included in RC but that’s not what we would like to do.  
Do you know any integration available or maybe an app that I haven’t noticed? Had anyone done something like this?  
Thanks for your help. David