# File upload stuck or doesn't work

**URL:** <https://forums.rocket.chat/t/file-upload-stuck-or-doesnt-work/4536>\
**Category:** Community Support\
**Created:** [September 10, 2019, 9:40am UTC](https://forums.rocket.chat/t/file-upload-stuck-or-doesnt-work/4536 "2019-09-10T09:40:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![shm3ll](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@shm3ll](https://forums.rocket.chat/u/shm3ll)\
**Post date:** [September 10, 2019, 9:40am UTC](https://forums.rocket.chat/t/file-upload-stuck-or-doesnt-work/4536/1 "2019-09-10T09:40:41Z")

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### Description

### Server Setup Information

- Version of Rocket.Chat Server: 1.3.2
- Operating System: Centos 7
- Deployment Method: tar
- Number of Running Instances: 2
- DB Replicaset Oplog: Enabled
- NodeJS Version: 8.11.4
- MongoDB Version: 4.0.9
- Proxy: haproxy
- Firewalls involved:
- File Storage: GridFS

### Any additional Information

In RC logs after file uploading -  
Sep 10 12:30:00 10.21.161.135: { Error: ENOENT: no such file or directory, stat ‘/tmp/zipFiles/QydhZTK2YJpX8NwFf.zip’  
Sep 10 12:30:00 10.21.161.135: errno: -2,  
Sep 10 12:30:00 10.21.161.135: code: ‘ENOENT’,  
Sep 10 12:30:00 10.21.161.135: syscall: ‘stat’,  
Sep 10 12:30:00 10.21.161.135: path: ‘/tmp/zipFiles/QydhZTK2YJpX8NwFf.zip’ }  
Sep 10 12:34:28 10.21.161.135: Exception while invoking method ‘ufsComplete’ { MongoNetworkError: connection 10 to 10.21.161.126:27017 timed out  
Sep 10 12:34:28 10.21.161.135: at Socket. (/opt/Rocket.Chat/programs/server/npm/node\_modules/meteor/npm-mongo/node\_modules/mongodb-core/lib/connection/connection.js:259:7)  
Sep 10 12:34:28 : at Object.onceWrapper (events.js:313:30)  
Sep 10 12:34:28 10.21.161.135: at emitNone (events.js:106:13)  
Sep 10 12:34:28 10.21.161.135: at Socket.emit (events.js:208:7)  
Sep 10 12:34:28 10.21.161.135: at Socket.\_onTimeout (net.js:410:8)  
Sep 10 12:34:28 10.21.161.135: at ontimeout (timers.js:498:11)  
Sep 10 12:34:28 10.21.161.135: at tryOnTimeout (timers.js:323:5)  
Sep 10 12:34:28 10.21.161.135: at Timer.listOnTimeout (timers.js:290:5)  
Sep 10 12:34:28 10.21.161.135: name: ‘MongoNetworkError’,  
Sep 10 12:34:28 10.21.161.135: errorLabels: [‘TransientTransactionError’],  
Sep 10 12:34:28 10.21.161.135: [Symbol(mongoErrorContextSymbol)]: {} }

I have my prod RC infrastructure (RC 4-nodes v 0.74.2, MongoDB v3.2.10 3 - nodes ReplsSet/Oplog - enabled, File storage - GridFS) - file upload works fine. I would like to upgrade RC version to newest.

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<div class="post-metadata">

**Author:** ![jwermers](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@jwermers](https://forums.rocket.chat/u/jwermers)\
**Post date:** [September 24, 2019, 9:14pm UTC](https://forums.rocket.chat/t/file-upload-stuck-or-doesnt-work/4536/2 "2019-09-24T21:14:07Z")

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### Server Setup Information

- Version of Rocket.Chat Server: 1.3.2 and 1.0.3
- Operating System: Centos 7
- Deployment Method: RPM
- Number of Running Instances: 1
- DB Replicaset Oplog: Enabled
- NodeJS Version: 8.11.4
- MongoDB Version: 3.6.8-2
- Proxy: AWS ALB
- Firewalls involved:
- File Storage: GridFS

This is happening to me as well on versions 1.0.3 and 1.3.2. This is on a Stage environment with Ops data dumped and migrated to Stage. In addition, I ran iostat on the Mongo replica set primary host during the upload. The device for the Mongo data directory goes from almost nothing to 100 percent on %util. I do not see any writes on the device. It seems as though this is all coming from reads.