# Failed to start since night update 3.8.1 **URL:** \ **Category:** Community Support\ **Created:** [November 21, 2020, 9:47am UTC](https://forums.rocket.chat/t/failed-to-start-since-night-update-3-8-1/9406 "2020-11-21T09:47:22Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Fred](https://avatars.discourse-cdn.com/v4/letter/f/db5fbb/32.png) [@Fred](https://forums.rocket.chat/u/Fred)\ **Post date:** [November 21, 2020, 9:47am UTC](https://forums.rocket.chat/t/failed-to-start-since-night-update-3-8-1/9406/1 "2020-11-21T09:47:22Z")
### Description Not enough details, since this night update, rocket-chat not starting. Sorry. ### Server Setup Information - Version of Rocket.Chat Server: 3.8.1 - Operating System: Ubuntu 18.04 - Deployment Method: snap in LXD container - Number of Running Instances: 1 - DB Replicaset Oplog: True - NodeJS Version: 3.6.0 - MongoDB Version: 3.6.14 - Proxy: haproxy - Firewalls involved: NO firewall ### Any additional Information `sudo journalctl -f -u snap.rocketchat-server.rocketchat-server` ```auto Nov 21 09:36:13 rocketchat systemd[1]: snap.rocketchat-server.rocketchat-server.service: Failed to reset devices.list: Operation not permitted Nov 21 09:36:13 rocketchat systemd[1]: Started Service for snap application rocketchat-server.rocketchat-server. Nov 21 09:36:13 rocketchat rocketchat-server.rocketchat-server[1759]: Checking if oplog has been enabled, and enabling if not Nov 21 09:36:13 rocketchat rocketchat-server.rocketchat-server[1759]: MongoDB shell version v3.6.14 Nov 21 09:36:13 rocketchat rocketchat-server.rocketchat-server[1759]: connecting to: mongodb://127.0.0.1:27017/?gssapiServiceName=mongodb Nov 21 09:36:13 rocketchat rocketchat-server.rocketchat-server[1759]: Implicit session: session { "id" : UUID("db979fde-45ce-440e-9eb9-af69970e0454") } Nov 21 09:36:13 rocketchat rocketchat-server.rocketchat-server[1759]: MongoDB server version: 3.6.14 Nov 21 09:36:13 rocketchat rocketchat-server.rocketchat-server[1759]: Checking if mongo featureCompatibilityVersion is correct, changing if not Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: /snap/rocketchat-server/1444/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:218 Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: throw error; Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: ^ Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: TypeError: Cannot read property 'split' of null Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at app/lib/server/lib/validateEmailDomain.js:17:31 Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at app/settings/lib/settings.ts:80:37 Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at Array.forEach () Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at app/settings/lib/settings.ts:80:15 Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at Array.forEach () Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at Settings.load (app/settings/lib/settings.ts:77:14) Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at Settings.storeSettingValue (app/settings/server/functions/settings.ts:342:8) Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at app/settings/server/functions/settings.ts:365:9 Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at Array.forEach () Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at Settings.init (app/settings/server/functions/settings.ts:364:32) Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at module (app/lib/server/startup/settings.js:2908:10) Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at fileEvaluate (packages/modules-runtime.js:336:7) Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at Module.require (packages/modules-runtime.js:238:14) Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at Module.moduleLink [as link] (/snap/rocketchat-server/1444/programs/server/npm/node_modules/meteor/modules/node_modules/reify/lib/runtime/index.js:52:22) Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at module (app/lib/server/index.js:1:153) Nov 21 09:36:22 rocketchat rocketchat-server.rocketchat-server[1759]: at fileEvaluate (packages/modules-runtime.js:336:7) Nov 21 09:36:22 rocketchat systemd[1]: snap.rocketchat-server.rocketchat-server.service: Main process exited, code=exited, status=1/FAILURE Nov 21 09:36:22 rocketchat systemd[1]: snap.rocketchat-server.rocketchat-server.service: Failed with result 'exit-code'. ``` snap revert not solve problem. ```auto root@rocketchat:~# sudo service snap.rocketchat-server.rocketchat-server status ● snap.rocketchat-server.rocketchat-server.service - Service for snap application rocketchat-server.rocketchat-server Loaded: loaded (/etc/systemd/system/snap.rocketchat-server.rocketchat-server.service; enabled; vendor preset: enabled) Active: inactive (dead) since Sat 2020-11-21 09:49:31 UTC; 1s ago Process: 10177 ExecStart=/usr/bin/snap run rocketchat-server (code=exited, status=0/SUCCESS) Main PID: 10177 (code=exited, status=0/SUCCESS) Nov 21 09:49:31 rocketchat systemd[1]: Started Service for snap application rocketchat-server.rocketchat-server. root@rocketchat:~# ``` Help! Thanks ---
**Author:** ![Fred](https://avatars.discourse-cdn.com/v4/letter/f/db5fbb/32.png) [@Fred](https://forums.rocket.chat/u/Fred)\ **Post date:** [November 21, 2020, 10:17am UTC](https://forums.rocket.chat/t/failed-to-start-since-night-update-3-8-1/9406/2 "2020-11-21T10:17:44Z")
I try to create another LXC container, and restore backup mongodb, same error. And I cannot retore older backups mongodb. Each time it failed to restore. ```auto root@rocketchat:/var/snap/rocketchat-server/common# cat /var/snap/rocketchat-server/common/restore/restore_20201121.1008.log [*] Extracting backup file with "tar --no-same-owner --overwrite -xzvf /var/snap/rocketchat-server/common/rocketchat_backup_20201119.0200.tar.gz" gzip: stdin: unexpected end of file tar: Child returned status 1 tar: Error is not recoverable: exiting now ``` or `cat /var/snap/rocketchat-server/common/restore/restore_20201121.1007.log` ```auto dump/parties/rocketchat_statistics.bson dump/parties/rocketchat_uploads.chunks.bson gzip: stdin: unexpected end of file tar: Unexpected EOF in archive tar: Unexpected EOF in archive tar: Error is not recoverable: exiting now ``` ---
**Author:** ![Fred](https://avatars.discourse-cdn.com/v4/letter/f/db5fbb/32.png) [@Fred](https://forums.rocket.chat/u/Fred)\ **Post date:** [November 22, 2020, 10:36am UTC](https://forums.rocket.chat/t/failed-to-start-since-night-update-3-8-1/9406/3 "2020-11-22T10:36:07Z")
That I tried to switch in “recovery mode”. Sorry, it’s LXD solution. 1. I created backup of mongodb of latest rocketchat release (3.8.1) and pull it on host of LXD 2. I created a new LXD container with old snapshot of my Rocket-Chat container. 3. I stopped rocketchat snap, restore DB from backup. 4. Block auto update. `$ sudo snap set system refresh.metered=hold` And It’s work. But I’m stuck in version 3.6.2. If I try to update, RocketChat failed and back to initial failed problem. With same error. I’m thinking it’s work to with install the `sudo snap install rocketchat-server --candidate` Hope someone had solution to update. Thanks ---
**Author:** ![rstaeblein](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@rstaeblein](https://forums.rocket.chat/u/rstaeblein)\ **Post date:** [November 24, 2020, 8:59am UTC](https://forums.rocket.chat/t/failed-to-start-since-night-update-3-8-1/9406/4 "2020-11-24T08:59:07Z")
I did the following to get it running back with 3.6.2 1. snap run --shell rocketchat-server 2. snapctl set snap-refreshing=false 3. sudo service snap.rocketchat-server.rocketchat-server stop 3.1 Mongo DB needs to be up and running 4. sudo snap revert rocketchat-server 5. sudo cp /var/snap/rocketchat-server/common/backup/rocketchat\_backup\_20201121.0413.tar.gz /var/snap/rocketchat-server/common/rocketchat\_backup.tgz 6. snap run rocketchat-server.restoredb /var/snap/rocketchat-server/common/rocketchat\_backup.tgz 7. sudo systemctl restart snap.rocketchat-server.rocketchat-server ---
**Author:** ![askalab](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@askalab](https://forums.rocket.chat/u/askalab)\ **Post date:** [December 1, 2020, 12:18am UTC](https://forums.rocket.chat/t/failed-to-start-since-night-update-3-8-1/9406/5 "2020-12-01T00:18:53Z")
Hello Fred! I managed to solve my problem like this - [https://github.com/RocketChat/Rocket.Chat/issues/19644](https://github.com/RocketChat/Rocket.Chat/issues/19644) . I hope that the developers will take this issue into account in the next releases.