# Failed to connect Cloud to Rocket Chat Server

**URL:** <https://forums.rocket.chat/t/failed-to-connect-cloud-to-rocket-chat-server/10735>\
**Category:** Community Support\
**Tags:** cloud\
**Created:** [March 23, 2021, 10:02am UTC](https://forums.rocket.chat/t/failed-to-connect-cloud-to-rocket-chat-server/10735 "2021-03-23T10:02:23Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JBP](https://avatars.discourse-cdn.com/v4/letter/j/bbe5ce/32.png) [@JBP](https://forums.rocket.chat/u/JBP)\
**Post date:** [March 23, 2021, 10:02am UTC](https://forums.rocket.chat/t/failed-to-connect-cloud-to-rocket-chat-server/10735/1 "2021-03-23T10:02:23Z")

</div>

### Description

Hi all,  
i searched hours because of my problem and wasnt able to find a solution. I hope you can help me with this.  
I installed rocket.chat on a clean fresh Ubuntu 20.04.2 LTS.

I followed this: [Rocket.Chat in Ubuntu - Rocket.Chat Docs](https://docs.rocket.chat/installation/manual-installation/ubuntu)

Everything is working fine except the Cloud Authentication. It tells me:

`ErrorFailed to find any information about the oAuth Client. Please contact support (desk.rocket.chat) describing what you are trying to accomplish and provide them this request id: 3c6acbd3-85f9-4955-afbc-ac2a778ac584`

If i check the status of the service it shows me this:

Mär 23 10:47:09 domain rocketchat[1213]: }  
Mär 23 10:47:51 domain rocketchat[1213]: Error: getaddrinfo EAI\_AGAIN cloud.rocket.chat  
Mär 23 10:47:51 domain rocketchat[1213]: at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:66:26)  
Mär 23 10:47:51 domain rocketchat[1213]: at GetAddrInfoReqWrap.callbackTrampoline (internal/async\_hooks.js:120:14) {  
Mär 23 10:47:51 domain[1213]: errno: ‘EAI\_AGAIN’,  
Mär 23 10:47:51 domain rocketchat[1213]: code: ‘EAI\_AGAIN’,  
Mär 23 10:47:51 domain rocketchat[1213]: syscall: ‘getaddrinfo’,  
Mär 23 10:47:51 domain rocketchat[1213]: hostname: ‘cloud.rocket.chat’  
Mär 23 10:47:51 domain rocketchat[1213]: }  
Mär 23 10:47:51 domain rocketchat[1213]: server.js:204 Rocket.Chat Apps ➔ error Error getting the App information from the Marketplace: getaddrinfo EAI\_AGAIN marketplace.rocket.chat

I hope i can get help here, because we need the marketplace.

Greatings

### Server Setup Information

- Version of Rocket.Chat Server: 3.12.1
- Operating System: Ubuntu 20.04.2 LTS
- Deployment Method: manual
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version: v12.18.4
- MongoDB Version: 4.4.4 wiredTiger
- Proxy: nginx
- Firewalls involved:

### Any additional Information