# Error displaying images in chat **URL:** \ **Category:** Community Support\ **Tags:** rocketchat-apps\ **Created:** [January 10, 2023, 7:32am UTC](https://forums.rocket.chat/t/error-displaying-images-in-chat/15740 "2023-01-10T07:32:45Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![henrytai](https://avatars.discourse-cdn.com/v4/letter/h/6de8d8/32.png) [@henrytai](https://forums.rocket.chat/u/henrytai)\ **Post date:** [January 10, 2023, 7:32am UTC](https://forums.rocket.chat/t/error-displaying-images-in-chat/15740/1 "2023-01-10T07:32:45Z")
Hello support! I’m using the version of RocketChat: Rocket.Chat Version: 3.16.1 NodeJS Version: 12.22.1 - x64 MongoDB Version: 4.0.18 MongoDB Engine: mmapv1 Platform: linux ![IMG01](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/f/fbf67d21fc3430401d3b472e2897f3cf1c0d5af0.png) I am currently facing the following situation: There are a lot of users I’ve created that have lost their profile picture, which makes it annoying for me to look at anyone’s profile picture to chat with them. I don’t know when a user changes their profile picture, in which path will it be saved in the server? Why do they fail like this. Please help me! Thank you very much. ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [January 10, 2023, 12:05pm UTC](https://forums.rocket.chat/t/error-displaying-images-in-chat/15740/2 "2023-01-10T12:05:56Z")
Hi! do you see any outstanding logs? It’s strange that some images are showing and some are not. Also, this version is very old. Consider upgrading your workpace 🙂 ---
**Author:** ![henrytai](https://avatars.discourse-cdn.com/v4/letter/h/6de8d8/32.png) [@henrytai](https://forums.rocket.chat/u/henrytai)\ **Post date:** [January 11, 2023, 4:12am UTC](https://forums.rocket.chat/t/error-displaying-images-in-chat/15740/3 "2023-01-11T04:12:08Z")
Previously, I deleted the log file to free up space for the system. I see the display of this avatar in each user is different. Will this situation improve when upgrading? I was quite nervous when I upgraded and ran into problems. ---
**Author:** ![henrytai](https://avatars.discourse-cdn.com/v4/letter/h/6de8d8/32.png) [@henrytai](https://forums.rocket.chat/u/henrytai)\ **Post date:** [January 12, 2023, 10:06am UTC](https://forums.rocket.chat/t/error-displaying-images-in-chat/15740/4 "2023-01-12T10:06:53Z")
Sorry, How can I upgrade my Rocketchat. Please give me instructions. Thank you! ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [January 12, 2023, 11:46am UTC](https://forums.rocket.chat/t/error-displaying-images-in-chat/15740/5 "2023-01-12T11:46:18Z")
Hi! For upgrade, you will need to: - Dump your data - Spin up a docker with the same version you are running - Restore your data - Start the migration, not skipping majors (3.X → 4.X → 5.X) - test. test. test. - Migrate in production. Considering your mongo is using the MMAPV1 Engine, you will need to spin up a mongo with the wiredtiger already, as MMAPV1 was discontinued. You can use the oficial docker compose ([Rapid Deployment Methods - Rocket.Chat Docs](https://docs.rocket.chat/quick-start/deploying-rocket.chat/rapid-deployment-methods/)) and just change the version from `latest` to the same version you are running. Luckily, we will start hosting a help line so we can provide technical help for this kind of situation: > **[Rocket.Chat's Weekly Technical Helpline | Rocket.Chat](https://app.livestorm.co/rocket-chat/rocketchats-weekly-technical-helpline?type=detailed)** > > Rocket.Chat's Weekly Technical Helpline: Deploy & Upgrade 🚀If you need help deploying Rocket.Chat or upgrading to the latest version of the software, this weekly technical live session is for y... Ps: Date or time may change