# E2E gives 'undefined' error

**URL:** <https://forums.rocket.chat/t/e2e-gives-undefined-error/3898>\
**Category:** Community Support\
**Created:** [May 30, 2019, 9:35am UTC](https://forums.rocket.chat/t/e2e-gives-undefined-error/3898 "2019-05-30T09:35:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sean](https://avatars.discourse-cdn.com/v4/letter/s/f0a364/32.png) [@sean](https://forums.rocket.chat/u/sean)\
**Post date:** [May 30, 2019, 9:35am UTC](https://forums.rocket.chat/t/e2e-gives-undefined-error/3898/1 "2019-05-30T09:35:03Z")

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### Description

When turning on E2E with the admin user and creating a channel with E2E enabled it’s not possible to write in the channel. You’re only met with a ‘undefined’ error and the message is not sent.

Also, every time rocketchat is reloaded, either by reloading webpage or restarting application I get a new encryption token.

### Server Setup Information

- Version of Rocket.Chat Server: 1.1.0
- Operating System: Ubuntu 18.04
- Deployment Method: manual
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version: v4.0.10
- Proxy: 
- Firewalls involved: N/A

### Any additional Information

 ![rocketchat_e2e](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/5/5758b793d972c638761b196f6c6aaaa68ad48543.png)

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<div class="post-metadata">

**Author:** ![Gilles](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/gilles/32/2139_2.png) [@Gilles](https://forums.rocket.chat/u/Gilles)\
**Post date:** [September 8, 2020, 4:27pm UTC](https://forums.rocket.chat/t/e2e-gives-undefined-error/3898/2 "2020-09-08T16:27:32Z")

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Hi,

I’m having this same issue. I’ve entered the correct E2E password after clicking on the blue banner. When I try to write a message in a private group (one other user member), I receive the following error:

 ![e2e error](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/6/6fe8393296258813d676cadbfdcd6674fcf2ee33.jpeg)

Afterwards, when I write up a message and hit enter or click on send, my message does not appear in the group.

Should I be only replying from a non-admin account?

Thank you,  
G