# Connectivity Services has been unreachable **URL:** \ **Category:** Community Support\ **Created:** [February 2, 2022, 3:50pm UTC](https://forums.rocket.chat/t/connectivity-services-has-been-unreachable/13184 "2022-02-02T15:50:20Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![rendq](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@rendq](https://forums.rocket.chat/u/rendq)\ **Post date:** [February 2, 2022, 3:50pm UTC](https://forums.rocket.chat/t/connectivity-services-has-been-unreachable/13184/1 "2022-02-02T15:50:20Z")
### Description Without any reasons stopped working push, market app. In logs I see errors. My instance works behind http-proxy. Suddenly it stopped using proxy-server and try send requests directly. ### Server Setup Information - Version of Rocket.Chat Server: 4.4.0 - Operating System: - Deployment Method: docker - Number of Running Instances: 1 - DB Replicaset Oplog: on - NodeJS Version: 14.18.1 - MongoDB Version: 4.0.28 - Proxy: haproxy ### Any additional Information ```auto {"level":50,"time":"2022-02-02T15:09:03.978Z","pid":9,"hostname":"1fcd4251f4cf","name":"","name":"System","err":{"type":"FetchError","message":"request to https://cloud.rocket.chat/api/oauth/token failed, reason: getaddrinfo ENOTFOUND cloud.rocket.chat","stack":"FetchError: request to https://cloud.rocket.chat/api/oauth/token failed, reason: getaddrinfo ENOTFOUND cloud.rocket.chat
at ClientRequest. (/app/bundle/programs/server/npm/node_modules/meteor/fetch/node_modules/node-fetch/lib/index.js:1444:11)
at ClientRequest.emit (events.js:400:28)
at ClientRequest.emit (domain.js:475:12)
at TLSSocket.socketErrorListener (_http_client.js:475:9)
at TLSSocket.emit (events.js:400:28)
at TLSSocket.emit (domain.js:475:12)
at emitErrorNT (internal/streams/destroy.js:106:8)
at emitErrorCloseNT (internal/streams/destroy.js:74:3)
at processTicksAndRejections (internal/process/task_queues.js:82:21)","errno":"ENOTFOUND","code":"ENOTFOUND","name":"FetchError"},"msg":"request to https://cloud.rocket.chat/api/oauth/token failed, reason: getaddrinfo ENOTFOUND cloud.rocket.chat"} {"level":40,"time":"2022-02-02T15:09:14.068Z","pid":9,"hostname":"1fcd4251f4cf","name":"","name":"Rocket.Chat Apps","msg":"Unable to access Marketplace. Does the server has access to the internet? 'request to https://marketplace.rocket.chat/v1/apps failed, reason: getaddrinfo ENOTFOUND marketplace.rocket.chat'"} ``` Rocket.chat’s docker-compose part: ```auto version: '3.1' services: rocketchat: image: rocketchat/rocket.chat:4.4.0 command: > bash -c "for i in `seq 1 30`; do node main.js && s=$$? && break || s=$$?; echo \"Tried $$i times. Waiting 5 secs...\"; sleep 5; done; (exit $$s)" volumes: - /var/data/rchat/uploads:/app/uploads environment: - PORT=3000 #- INSTANCE_IP=rchat.example.loc - ROOT_URL=https://rchat.example.loc - MONGO_URL=mongodb://mongo_2:27017,mongo_3:27017,mongo_1:27017/rocketchat?replicaSet=rs0&readPreference=nearest&w=majority - MONGO_OPLOG_URL=mongodb://mongo_2:27017,mongo_3:27017,mongo_1:27017/local?replicaSet=rs0 - HTTP_PROXY=http://a.b.c.d:3128 - HTTPS_PROXY=http://a.b.c.d:3128 ports: - 3000:3000 ``` ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [February 2, 2022, 6:37pm UTC](https://forums.rocket.chat/t/connectivity-services-has-been-unreachable/13184/2 "2022-02-02T18:37:41Z")
Hi! We have seen some unexpected behaviors in 4.4.0 version due to an underlying meteor upgrade. Did it started after the upgrade? We have a milestone to deal with this issues: > **[4.4.1 Milestone · RocketChat/Rocket.Chat](https://github.com/RocketChat/Rocket.Chat/milestone/276)** > > The communications platform that puts data protection first. - 4.4.1 Milestone · RocketChat/Rocket.Chat ---
**Author:** ![rendq](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@rendq](https://forums.rocket.chat/u/rendq)\ **Post date:** [February 3, 2022, 9:02am UTC](https://forums.rocket.chat/t/connectivity-services-has-been-unreachable/13184/3 "2022-02-03T09:02:15Z")
That behavior I found out at 4.4.0 after update. According to log investigation problem has been appeared several hour earlier when instance worked at 4.3.2 Extra data: inside rocket.chat HTTP(S)\_PROXY environment was transfered from docker-compose ```auto HTTPS_PROXY=http://a.b.c.d:3128 NODE_VERSION=14.18.2 HOSTNAME=1fcd4251f4cf MONGO_URL=mongodb://mongo_2:27017,mongo_3:27017,mongo_1:27017/rocketchat?replicaSet=rs0&readPreference=nearest&w=majority YARN_VERSION=1.22.15 PORT=3000 HOME=/tmp MONGO_OPLOG_URL=mongodb://mongo_2:27017,mongo_3:27017,mongo_1:27017/local?replicaSet=rs0 TERM=xterm PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin ROOT_URL=https://rchat.example.loc Accounts_AvatarStorePath=/app/uploads DEPLOY_METHOD=docker PWD=/app/bundle HTTP_PROXY=http://a.b.c.d:3128 NODE_ENV=production ``` ---
**Author:** ![dudanogueira](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/dudanogueira/32/2529_2.png) [@dudanogueira](https://forums.rocket.chat/u/dudanogueira)\ **Post date:** [February 3, 2022, 12:33pm UTC](https://forums.rocket.chat/t/connectivity-services-has-been-unreachable/13184/4 "2022-02-03T12:33:21Z")
Hi! This is a known issue. 4.4.0 upgraded meteor which caused some unexpected behavior. here you can keep track of what issues we have discovered so far: > **[4.4.1 Milestone · RocketChat/Rocket.Chat](https://github.com/RocketChat/Rocket.Chat/milestone/276)** > > The communications platform that puts data protection first. - 4.4.1 Milestone · RocketChat/Rocket.Chat