# Connect rasa to omnichannel

**URL:** <https://forums.rocket.chat/t/connect-rasa-to-omnichannel/7891>\
**Category:** Community Support\
**Created:** [July 29, 2020, 1:13pm UTC](https://forums.rocket.chat/t/connect-rasa-to-omnichannel/7891 "2020-07-29T13:13:59Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![ahmed\_nageh](https://avatars.discourse-cdn.com/v4/letter/a/ce73a5/32.png) [@ahmed\_nageh](https://forums.rocket.chat/u/ahmed_nageh)\
**Post date:** [July 29, 2020, 1:14pm UTC](https://forums.rocket.chat/t/connect-rasa-to-omnichannel/7891/1 "2020-07-29T13:14:00Z")

</div>

### Description

I connected Rasa bot to Rocket.Chat as a bot but i want now to connect rasa to omnichannel (as liveagent)

Thank you in advance

### Server Setup Information

- Version of Rocket.Chat Server: 3.5.0
- Operating System: ubuntu
- Deployment Method: docker-compose
- Number of Running Instances:
- DB Replicaset Oplog: Enabled
- NodeJS Version: v12.16.1
- MongoDB Version: 4.0.19
- Proxy: 
- Firewalls involved:

### Any additional Information

this is the credential.yml file in rasa-startup-rocketchat dir  
 ![capture](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/b/bddd0eee2622dfa8f1d22b04d961935496f5e442.jpeg)  
this is docker-compose file in Rocket.Chat dir

 ![1](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/c/c76980f259b572bcdeb6ef073022a6e004076c0d.jpeg) ![2](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/e/efa232167573f24d971097b2a3d9fab2c643aeae.png)

---

<div class="post-metadata">

**Author:** ![pduguay](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@pduguay](https://forums.rocket.chat/u/pduguay)\
**Post date:** [January 12, 2021, 3:26pm UTC](https://forums.rocket.chat/t/connect-rasa-to-omnichannel/7891/2 "2021-01-12T15:26:05Z")

</div>

check out the Apps.Rasa ([GitHub - RocketChat/Apps.Rasa: Integration between Rocket.Chat and the RASA Chatbot platform](https://github.com/RocketChat/Apps.Rasa)) it can help doing just that
