# Cloud registration failed

**URL:** <https://forums.rocket.chat/t/cloud-registration-failed/11338>\
**Category:** Community Support\
**Tags:** rocketchat-apps\
**Created:** [June 6, 2021, 7:38am UTC](https://forums.rocket.chat/t/cloud-registration-failed/11338 "2021-06-06T07:38:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Moti](https://avatars.discourse-cdn.com/v4/letter/m/87869e/32.png) [@Moti](https://forums.rocket.chat/u/Moti)\
**Post date:** [June 6, 2021, 7:38am UTC](https://forums.rocket.chat/t/cloud-registration-failed/11338/1 "2021-06-06T07:38:11Z")

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I cann’t create my rocket chat cloud registration account from my own mail server mail. But I can from my gmail account. I have installed community version. What can I do?

 ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/b/b0b75e7d7bb264ace7204b081ba0c31c36a7df3d.png)

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**Author:** ![john.crisp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/john.crisp/32/2711_2.png) [@john.crisp](https://forums.rocket.chat/u/john.crisp)\
**Post date:** [June 6, 2021, 9:18pm UTC](https://forums.rocket.chat/t/cloud-registration-failed/11338/2 "2021-06-06T21:18:10Z")

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Can you please email support@rocket.chat

You won’t get an instant reply but they will assist you.

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**Author:** ![john.crisp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/john.crisp/32/2711_2.png) [@john.crisp](https://forums.rocket.chat/u/john.crisp)\
**Post date:** [June 6, 2021, 9:21pm UTC](https://forums.rocket.chat/t/cloud-registration-failed/11338/3 "2021-06-06T21:21:34Z")

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This is a followup post but in the wrong location. Please don’t cross post.

> [@Cloud regitration still pending in community edition](https://forums.rocket.chat/t/cloud-regitration-still-pending-in-community-edition/11339):
>
> What can I do?