# Chatbot don't answer to direct messages in the version 3.3.3

**URL:** <https://forums.rocket.chat/t/chatbot-dont-answer-to-direct-messages-in-the-version-3-3-3/7347>\
**Category:** Community Support\
**Created:** [June 18, 2020, 7:36pm UTC](https://forums.rocket.chat/t/chatbot-dont-answer-to-direct-messages-in-the-version-3-3-3/7347 "2020-06-18T19:36:42Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![DenisAraujo68](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/denisaraujo68/32/1194_2.png) [@DenisAraujo68](https://forums.rocket.chat/u/DenisAraujo68)\
**Post date:** [June 18, 2020, 7:36pm UTC](https://forums.rocket.chat/t/chatbot-dont-answer-to-direct-messages-in-the-version-3-3-3/7347/1 "2020-06-18T19:36:42Z")

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I updated my RocketChat server from 3.0.12 to 3.3.3.  
After the update, the chatbot stopped to answer direct messages (DM).  
I did a bunch of tests and discovered that:

1. the problem doesn’t happen on the previous version available at DockerHub (the chatbot remains working on 3.012 and 3.2.2 versions)
2. if I set a word trigger in the Rocket’s outgoing integration, the bot answer again at the 3.3.3 version.
3. I avoided the problem by manually downgrading to version 3.2.2

Before opening an issue at Github, I’d like to know if this is a problem for someone else besides me.

### Server Setup Information

- Version of Rocket.Chat Server: 3.3.3
- Operating System: Linux (CentOS 7)
- Deployment Method: docker
- Number of Running Instances: 1
- DB Replicaset Oplog: true
- NodeJS Version: v12.16.1
- MongoDB Version: 4.0.10
- Proxy: nginx
- Firewalls involved: none

### Any additional Information