# Can't register on https://cloud.rocket.chat/register

**URL:** <https://forums.rocket.chat/t/cant-register-on-https-cloud-rocket-chat-register/7962>\
**Category:** Community Support\
**Created:** [August 3, 2020, 12:33pm UTC](https://forums.rocket.chat/t/cant-register-on-https-cloud-rocket-chat-register/7962 "2020-08-03T12:33:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![emikolajczak](https://avatars.discourse-cdn.com/v4/letter/e/958977/32.png) [@emikolajczak](https://forums.rocket.chat/u/emikolajczak)\
**Post date:** [August 3, 2020, 12:33pm UTC](https://forums.rocket.chat/t/cant-register-on-https-cloud-rocket-chat-register/7962/1 "2020-08-03T12:33:10Z")

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### Description

Hi,  
I try to register on [https://cloud.rocket.chat/register](https://cloud.rocket.chat/register) but when I provide all data and click “Register” an error occurred

![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/c/cd7b3099dea922154dfab099a79a386900faf710.png)

### Server Setup Information

- Version of Rocket.Chat Server: 3.0.12
- Operating System: Centos
- Deployment Method: docker
- Number of Running Instances: 25
- DB Replicaset Oplog: YES
- NodeJS Version: v12.14.0
- MongoDB Version: 4.0.14
- Proxy: haproxy
- Firewalls involved: no

### Any additional Information

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<div class="post-metadata">

**Author:** ![solomonmana](https://avatars.discourse-cdn.com/v4/letter/s/d07c76/32.png) [@solomonmana](https://forums.rocket.chat/u/solomonmana)\
**Post date:** [August 3, 2020, 12:51pm UTC](https://forums.rocket.chat/t/cant-register-on-https-cloud-rocket-chat-register/7962/2 "2020-08-03T12:51:33Z")

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experiencing same issue.

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<div class="post-metadata">

**Author:** ![emikolajczak](https://avatars.discourse-cdn.com/v4/letter/e/958977/32.png) [@emikolajczak](https://forums.rocket.chat/u/emikolajczak)\
**Post date:** [August 5, 2020, 6:45am UTC](https://forums.rocket.chat/t/cant-register-on-https-cloud-rocket-chat-register/7962/3 "2020-08-05T06:45:28Z")

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Hi,  
Try to send ticket support@rocket.chat  
They helped me to register my workspace.

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<div class="post-metadata">

**Author:** ![solomonmana](https://avatars.discourse-cdn.com/v4/letter/s/d07c76/32.png) [@solomonmana](https://forums.rocket.chat/u/solomonmana)\
**Post date:** [August 5, 2020, 9:48pm UTC](https://forums.rocket.chat/t/cant-register-on-https-cloud-rocket-chat-register/7962/5 "2020-08-05T21:48:28Z")

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@emikolajczak,  
Thanks very much. Will do that!