# Can't login,just runing dots over and over

**URL:** <https://forums.rocket.chat/t/cant-login-just-runing-dots-over-and-over/18298>\
**Category:** Community Support\
**Created:** [November 6, 2023, 9:29am UTC](https://forums.rocket.chat/t/cant-login-just-runing-dots-over-and-over/18298 "2023-11-06T09:29:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jhwr22](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@jhwr22](https://forums.rocket.chat/u/jhwr22)\
**Post date:** [November 6, 2023, 9:29am UTC](https://forums.rocket.chat/t/cant-login-just-runing-dots-over-and-over/18298/1 "2023-11-06T09:29:37Z")

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### Description

 ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/f/f14504eb639d2dc5d89d321c91fb8382c37abd1d.png)

### Server Setup Information

- Version of Rocket.Chat Server:
- Operating System: ubuntu
- Deployment Method: snap
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version:
- Proxy: nginx
- Firewalls involved:

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**Author:** ![npischos](https://avatars.discourse-cdn.com/v4/letter/n/a6a055/32.png) [@npischos](https://forums.rocket.chat/u/npischos)\
**Post date:** [November 6, 2023, 10:01pm UTC](https://forums.rocket.chat/t/cant-login-just-runing-dots-over-and-over/18298/2 "2023-11-06T22:01:46Z")

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There is another thread for the same issue [here](https://forums.rocket.chat/t/latest-rocketchat-snap-permanently-loading-3-dots/18095/22)