# Cannot access Rocketchat by IP on a VPS

**URL:** <https://forums.rocket.chat/t/cannot-access-rocketchat-by-ip-on-a-vps/5645>\
**Category:** Community Support\
**Created:** [January 30, 2020, 1:36pm UTC](https://forums.rocket.chat/t/cannot-access-rocketchat-by-ip-on-a-vps/5645 "2020-01-30T13:36:51Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ccct](https://avatars.discourse-cdn.com/v4/letter/c/7bcc69/32.png) [@ccct](https://forums.rocket.chat/u/ccct)\
**Post date:** [January 30, 2020, 1:36pm UTC](https://forums.rocket.chat/t/cannot-access-rocketchat-by-ip-on-a-vps/5645/1 "2020-01-30T13:36:51Z")

</div>

Hi everyone,

I just installed Rocketchat as a snap on an Ubuntu Server VPS. When I try to reach it through my browser with the IP address of the server + port (like [http://10.20.30.40:3000](http://10.20.30.40:3000)), Rocketchat is not responding.

In SSH, I see Rocketchat is up and running and I can ping the server IP.

Do you have any solutions ?

### Server Setup Information

- Version of Rocket.Chat Server: 2.4.2
- Operating System: Ubuntu Server 18.04
- Deployment Method: snap
- Number of Running Instances: 1
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version:
- Proxy: NONE
- Firewalls involved: NONE