# BUG on Admin Panel **URL:** \ **Category:** Community Support\ **Tags:** snap\ **Created:** [September 16, 2024, 7:20pm UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587 "2024-09-16T19:20:42Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![JaisonFachner](https://avatars.discourse-cdn.com/v4/letter/j/b5a626/32.png) [@JaisonFachner](https://forums.rocket.chat/u/JaisonFachner)\ **Post date:** [September 16, 2024, 7:20pm UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/1 "2024-09-16T19:20:42Z")
### Description Hello, I have a problem when I use an admin user, an error opens directly in the middle of the page with the following information: Application Error The GUI application just crashed. I’ve done some research but I can’t find the solution, how can I solve it? ### Server Setup Information - Version of Rocket.Chat Server: 6.12.1 - Operating System: Ubuntu 20 - Deployment Method: SNAP - Number of Running Instances: - DB Replicaset Oplog: - NodeJS Version: - MongoDB Version: - Proxy: - Firewalls involved: ### Any additional Information ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 17, 2024, 8:28am UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/2 "2024-09-17T08:28:23Z")
Nothing like these existing issues? > > > \### Description: > When admin dismisses banner with notification, that new versio…n 6.12 is available, the app crashes: > !\[image\](https://github.com/user-attachments/assets/14ab78d0-5c83-4e12-a096-a6bf9eb14da1) > > When I remove manually in mongo the role "admin" from user, everything works. Admins, that dont dismiss this notification are not affected. > > Tried to delete some items from \`rocketchat\_banner\_dismiss\`, but it didnt help. > > Notifications are working correctly even when the app is crashed, mobile app also works (but not the admin panel in mobile app) > > \### Server Setup Information: > > \- Version of Rocket.Chat Server: 6.12.0 > \- Number of Users: about 70 > \- Operating System: linux > \- Deployment Method: docker > \- Number of Running Instances: 1 > \- DB Replicaset Oplog: enabled > \- NodeJS Version: 14.21.3 - x64 > \- MongoDB Version: 4.4.29 > > \### Additional context > Same problem described here: https://forums.rocket.chat/t/application-error-the-application-gui-just-crashed/20534 > > \### Relevant logs: > browser console: > \`\`\` > console.js:288 Error: Minified React error #31; visit https://reactjs.org/docs/error-decoder.html?invariant=31&args\[\]=object%20with%20keys%20%7B%7D for the full message or use the non-minified dev environment for full errors and additional helpful warnings. > at aX (\_define\_property.mjs:14:1) > \`\`\` > [@Application Error The application GUI just crashed](https://forums.rocket.chat/t/application-error-the-application-gui-just-crashed/20534): > > Description Server Setup Information Version of Rocket.Chat Server: 6.11.1 Operating System: Ubuntu 20.04.6 Deployment Method: snap Number of Running Instances: 1 DB Replicaset Oplog: NodeJS Version: 14.21.2 MongoDB Version: 5.0.15 Proxy: nginx Firewalls involved: No Any additional Information the page error only show to Admin users. the normal users can use site mormaly. We stopped and backup the env, and restore the backup to new fresh version 6.12.0 and it show same issue. the browse… And currently no solution but it is being looked at by the team. ---
**Author:** ![JaisonFachner](https://avatars.discourse-cdn.com/v4/letter/j/b5a626/32.png) [@JaisonFachner](https://forums.rocket.chat/u/JaisonFachner)\ **Post date:** [September 17, 2024, 10:48am UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/3 "2024-09-17T10:48:56Z")
> [@reetp](#): > > Nothing like these existing issues? I’ve already tried to make these corrections, but without success, and I saw that even [https://open.rocket.chat](https://open.rocket.chat) has a problem, maybe it’s an error from the last update. ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 18, 2024, 11:33am UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/4 "2024-09-18T11:33:11Z")
What do your logs tell you ? Things to check: Use a clean browser with empty cache/cookies Make sure the server root url is set to your https host ( I hope you are running a reverse proxy and https?) Make sure that is the same URL as registered in your cloud workspace. Login and check. ---
**Author:** ![Sandiego](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Sandiego](https://forums.rocket.chat/u/Sandiego)\ **Post date:** [September 23, 2024, 6:18am UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/5 "2024-09-23T06:18:24Z")
hi , the same error. cant enter admin panel. The GUI application just crashed. Tested clean browser , tested on mobile app all the same. my version 6.12.1. snap. debian ---
**Author:** ![Sandiego](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Sandiego](https://forums.rocket.chat/u/Sandiego)\ **Post date:** [September 23, 2024, 6:19am UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/6 "2024-09-23T06:19:14Z")
where can i find logs? ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 23, 2024, 12:59pm UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/7 "2024-09-23T12:59:58Z")
Try reading all the docs. [https://docs.rocket.chat/v1/docs/en/snaps-faq](https://docs.rocket.chat/v1/docs/en/snaps-faq) ---
**Author:** ![Sandiego](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Sandiego](https://forums.rocket.chat/u/Sandiego)\ **Post date:** [September 24, 2024, 1:06pm UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/8 "2024-09-24T13:06:35Z")
logs dont say anything about error. plese tell me where to dig. ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 24, 2024, 1:20pm UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/9 "2024-09-24T13:20:26Z")
See the above bug, and this comment and link. > > > \### Description: > When admin dismisses banner with notification, that new versio…n 6.12 is available, the app crashes: > !\[image\](https://github.com/user-attachments/assets/14ab78d0-5c83-4e12-a096-a6bf9eb14da1) > > When I remove manually in mongo the role "admin" from user, everything works. Admins, that dont dismiss this notification are not affected. > > Tried to delete some items from \`rocketchat\_banner\_dismiss\`, but it didnt help. > > Notifications are working correctly even when the app is crashed, mobile app also works (but not the admin panel in mobile app) > > \### Server Setup Information: > > \- Version of Rocket.Chat Server: 6.12.0 > \- Number of Users: about 70 > \- Operating System: linux > \- Deployment Method: docker > \- Number of Running Instances: 1 > \- DB Replicaset Oplog: enabled > \- NodeJS Version: 14.21.3 - x64 > \- MongoDB Version: 4.4.29 > > \### Additional context > Same problem described here: https://forums.rocket.chat/t/application-error-the-application-gui-just-crashed/20534 > > \### Relevant logs: > browser console: > \`\`\` > console.js:288 Error: Minified React error #31; visit https://reactjs.org/docs/error-decoder.html?invariant=31&args\[\]=object%20with%20keys%20%7B%7D for the full message or use the non-minified dev environment for full errors and additional helpful warnings. > at aX (\_define\_property.mjs:14:1) > \`\`\` ---
**Author:** ![Sandiego](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Sandiego](https://forums.rocket.chat/u/Sandiego)\ **Post date:** [September 25, 2024, 6:48am UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/10 "2024-09-25T06:48:33Z")
dosent work, i use snap and tried this command sudo rocketchat-server.mongo --eval ‘db.rocketchat\_banner.updateMany({active: true },{ $set: { active: false }})’ parties it says rocketchat-server.mongo command not found. ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 25, 2024, 6:51am UTC](https://forums.rocket.chat/t/bug-on-admin-panel/20587/11 "2024-09-25T06:51:21Z")
Clearly you have something wrong but I’m on vacation right now and can’t do much.