# Bug in the expanded chat button of rocket.Chat.Civechat **URL:** \ **Category:** Development\ **Created:** [September 16, 2021, 2:00pm UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209 "2021-09-16T14:00:44Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![lucasmartins](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lucasmartins](https://forums.rocket.chat/u/lucasmartins)\ **Post date:** [September 16, 2021, 2:00pm UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/1 "2021-09-16T14:00:44Z")
We’re Workin on integratting Rocket.Livechat into our platform, and we found some bugs with the expanded chat button, when the user cliks on it, it opens a pop-up with the url ““rocket.‘servername’.com/livechat?mode=popout”” with the same form, but when the user close the pop-up, the livechat doesn’t open anymore. ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 17, 2021, 12:10pm UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/2 "2021-09-17T12:10:03Z")
Hi, to be able to help you please read this, fill out some server details and make sure you test on the latest version of Rocket. > ---
**Author:** ![lucasmartins](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lucasmartins](https://forums.rocket.chat/u/lucasmartins)\ **Post date:** [September 27, 2021, 5:03pm UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/3 "2021-09-27T17:03:00Z")
Hi, Version of Rocket.Chat Server: 3.7.1 Operating System: Ubuntu x86\_64 Deployment Method: Docker Number of Running Instances: 1 NodeJS Version: v12.18.4 MongoDB Version: 4.0.6 > Open Rocketchat.livechat Widget > Click on ‘expand chat’ button > Close the pop-up that will appear clicking on the ‘x’ from the browser, not from the rocket app > try to open the Rocketchat.livechat Widget again. > it doesn’t open anymore. ---
**Author:** ![lucasmartins](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lucasmartins](https://forums.rocket.chat/u/lucasmartins)\ **Post date:** [September 27, 2021, 5:40pm UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/4 "2021-09-27T17:40:50Z")
Expand chat button: ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/1/13b1fff8d6c301946a1d70df306bf6ff7244b6b6.png) ---
**Author:** ![lucasmartins](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lucasmartins](https://forums.rocket.chat/u/lucasmartins)\ **Post date:** [September 27, 2021, 5:42pm UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/5 "2021-09-27T17:42:49Z")
closing the pop-up: ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/b/bad62d7ec7feabe368b1ba9bafea08b4d45cc926.png) ---
**Author:** ![lucasmartins](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lucasmartins](https://forums.rocket.chat/u/lucasmartins)\ **Post date:** [September 27, 2021, 5:52pm UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/6 "2021-09-27T17:52:27Z")
Then, After closing the pop-up, it creates a div above the RocketChat.Livechat, and after that, the user can’t open the rocket chat widget again: ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/6/6ac2d7b0d7fcbaeaf9ccebeceacd3566fa0f92b7.png) ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 28, 2021, 11:14am UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/7 "2021-09-28T11:14:42Z")
> [@lucasmartins](#): > > Version of Rocket.Chat Server: 3.7.1 Your version is unsupported. Upgrade to latest and then test. Too many things have changed for anyone to be able to help you. ---
**Author:** ![lucasmartins](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lucasmartins](https://forums.rocket.chat/u/lucasmartins)\ **Post date:** [September 28, 2021, 11:27am UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/8 "2021-09-28T11:27:25Z")
Hi, As you said, we upgraded the version of Rocker.Chat Server to 3.18.0 and NodeJS to v12.22.1, but the same issue has occurred. ---
**Author:** ![lucasmartins](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lucasmartins](https://forums.rocket.chat/u/lucasmartins)\ **Post date:** [September 29, 2021, 12:15pm UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/9 "2021-09-29T12:15:32Z")
The configurations we tested were: ```auto Version of Rocket.Chat Server: 3.18.0 Operating System: Ubuntu x86_64 Deployment Method: Docker Number of Running Instances: 1 NodeJS Version: v12.22.1 MongoDB Version: 4.0.6 ``` ---
**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\ **Post date:** [September 29, 2021, 3:03pm UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/10 "2021-09-29T15:03:35Z")
Have asked if someone can take a look at this for you. ---
**Author:** ![lucasmartins](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lucasmartins](https://forums.rocket.chat/u/lucasmartins)\ **Post date:** [October 8, 2021, 11:55am UTC](https://forums.rocket.chat/t/bug-in-the-expanded-chat-button-of-rocket-chat-civechat/12209/11 "2021-10-08T11:55:33Z")
any prevision for resolution?