# Brower and desktop app access stopped working

**URL:** <https://forums.rocket.chat/t/brower-and-desktop-app-access-stopped-working/14155>\
**Category:** Community Support\
**Created:** [May 26, 2022, 8:42pm UTC](https://forums.rocket.chat/t/brower-and-desktop-app-access-stopped-working/14155 "2022-05-26T20:42:40Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![rocwee](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@rocwee](https://forums.rocket.chat/u/rocwee)\
**Post date:** [May 26, 2022, 8:42pm UTC](https://forums.rocket.chat/t/brower-and-desktop-app-access-stopped-working/14155/1 "2022-05-26T20:42:41Z")

</div>

### Description

Users cannot access RC via browser any more. For some users Windows Desktop 3.8.6 has also stopped working, for some it works fine.  
Only thing which is displayed is a black blank screen. Have tried server reboot with no change.  
Since server upgrade and docker migration both failes, we’re very stuck. Anyone have any good suggestions?

### Server Setup Information

- Version of Rocket.Chat Server: 4.3.1
- Operating System: Ubuntu
- Deployment Method: tar
- Number of Running Instances: 1
- NodeJS Version: v12.18.4
- MongoDB Version: 5.0.6
- Proxy: nginx (Also tested without)
- Firewalls involved: none