# Blank Screen When Opening Rocket Chat - Windows 7

**URL:** <https://forums.rocket.chat/t/blank-screen-when-opening-rocket-chat-windows-7/2168>\
**Category:** Community Support\
**Created:** [October 3, 2018, 5:09pm UTC](https://forums.rocket.chat/t/blank-screen-when-opening-rocket-chat-windows-7/2168 "2018-10-03T17:09:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![d0sten](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/d0sten/32/606_2.png) [@d0sten](https://forums.rocket.chat/u/d0sten)\
**Post date:** [October 3, 2018, 5:09pm UTC](https://forums.rocket.chat/t/blank-screen-when-opening-rocket-chat-windows-7/2168/1 "2018-10-03T17:09:24Z")

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We have a user in our organization who is presented with a white screen upon launching Rocket Chat and signing into our server. Running the command as admin causes Rocket Chat to load properly, but since this user isn’t a domain or local admin one of us has to launch it every time they restart their machine.

Computer is domain joined and running Windows 7 Enterprise. Nothing in group policy should be blocking this.

Any ideas on how to remedy this?

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**Author:** ![localguru](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/localguru/32/12_2.png) [@localguru](https://forums.rocket.chat/u/localguru)\
**Post date:** [October 4, 2018, 5:41am UTC](https://forums.rocket.chat/t/blank-screen-when-opening-rocket-chat-windows-7/2168/2 "2018-10-04T05:41:38Z")

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Hi, your description’s a little vague. Could you give some more info please, eg. RC server version, which client do your users use (browser, electron client) ?

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**Author:** ![d0sten](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/d0sten/32/606_2.png) [@d0sten](https://forums.rocket.chat/u/d0sten)\
**Post date:** [October 9, 2018, 2:18pm UTC](https://forums.rocket.chat/t/blank-screen-when-opening-rocket-chat-windows-7/2168/3 "2018-10-09T14:18:42Z")

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Affected user is using the desktop (electron client?) on server version 0.64.1.

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**Author:** ![YuriyB](https://avatars.discourse-cdn.com/v4/letter/y/4491bb/32.png) [@YuriyB](https://forums.rocket.chat/u/YuriyB)\
**Post date:** [October 17, 2018, 4:22pm UTC](https://forums.rocket.chat/t/blank-screen-when-opening-rocket-chat-windows-7/2168/4 "2018-10-17T16:22:55Z")

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If you open the chat using the browser normally opens?