# Attention: You have reached your monthly mobile push limit

**URL:** <https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744>\
**Category:** Community Support\
**Created:** [December 17, 2020, 7:55am UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744 "2020-12-17T07:55:37Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![klarinettenmuggl](https://avatars.discourse-cdn.com/v4/letter/k/4bbf92/32.png) [@klarinettenmuggl](https://forums.rocket.chat/u/klarinettenmuggl)\
**Post date:** [December 17, 2020, 7:55am UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/1 "2020-12-17T07:55:37Z")

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For a few hours now, we have been receiving regular warnings that we have reached our limit. But that is not true! According to [https://cloud.rocket.chat](https://cloud.rocket.chat) we are far from reaching our limit. Push notifications (current month) 280 / 10,000. What is going wrong here?

### Server Setup Information

- Version of Rocket.Chat Server: 3.9.1
- Operating System: Ubuntu 18.04.5 LTS
- Deployment Method: manual installation according to Rocket.Chat Docs
- Number of Running Instances: 1
- DB Replicaset Oplog: ?
- NodeJS Version: v12.18.4
- MongoDB Version: 4.0.21
- Proxy:
- Firewalls involved:

 ![Image2](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/a/ac795f7f5fa2b3bef7787d7785afbfc7c3ba28d7.jpeg) ![Image1](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/d/d3f4f9fa20c29963ba2e1c71a0aaef0f7f885b78.jpeg)

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**Author:** ![TheWrongGuy](https://avatars.discourse-cdn.com/v4/letter/t/50afbb/32.png) [@TheWrongGuy](https://forums.rocket.chat/u/TheWrongGuy)\
**Post date:** [December 17, 2020, 8:29am UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/2 "2020-12-17T08:29:01Z")

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I can confirm this! The Chat bot spammed over 100 Messages this night and some people therefore received so much mails. We are also away from the limit. Maybe we should create a Github issue out of this?

Best

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**Author:** ![jdaviescoates](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/jdaviescoates/32/1734_2.png) [@jdaviescoates](https://forums.rocket.chat/u/jdaviescoates)\
**Post date:** [December 17, 2020, 10:55am UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/3 "2020-12-17T10:55:21Z")

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Same. I also got loads of messages about this but have also actually only used 247 / 10,000 !

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**Author:** ![jdaviescoates](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/jdaviescoates/32/1734_2.png) [@jdaviescoates](https://forums.rocket.chat/u/jdaviescoates)\
**Post date:** [December 17, 2020, 10:59am UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/4 "2020-12-17T10:59:01Z")

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> [@TheWrongGuy](#):
>
> Maybe we should create a Github issue out of this?

As you’ve also found, there is one here:

> <https://github.com/RocketChat/Rocket.Chat/issues/19877>
>
> \<!-- 
> 
> Please see our guide for opening issues: https://rocket.chat/docs/contr…ibuting/reporting-issues
> 
> If you have questions or are looking for help/support please see: https://rocket.chat/docs/getting-support
> 
> If you are experiencing a bug please search our issues to be sure it is not already present: https://github.com/RocketChat/Rocket.Chat/issues
> 
> \--\>
> 
> \### Description:
> 
> 
> 
> \### Steps to reproduce:
> 
> 1. Open my rocket.chat client
> 2. It's always show reached mobile push message on top.
> 3. I go to cloud.rocket.chat to see my usage.It's only use 2674/10000 month.
> 
> \### Expected behavior:
> 
> It's not reached limit.And even reached limit it's no need still notification.
> 
> \### Actual behavior:
> 
> !\[圖片\](https://user-images.githubusercontent.com/6081927/102427601-a2536a80-404c-11eb-9b38-733b84c68355.png)
> 
> 
> \### Server Setup Information:
> 
> \- Version of Rocket.Chat Server: 3.9.1
> \- Operating System: Debian 9
> \- Deployment Method: tar
> \- Number of Running Instances: 1
> \- DB Replicaset Oplog: on
> \- NodeJS Version: 12.18.4
> \- MongoDB Version: 4.0.20
> 
> \### Client Setup Information
> 
> \- Desktop App or Browser Version: 3.0.7
> \- Operating System: Win10
> 
> \### Additional context
> 
> 
> 
> \### Relevant logs:

See also:

> <https://twitter.com/rocketchatcloud/status/1339395918664257544>

Which links through to:

[https://status.rocket.chat/incidents/24](https://status.rocket.chat/incidents/24)

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**Author:** ![TheWrongGuy](https://avatars.discourse-cdn.com/v4/letter/t/50afbb/32.png) [@TheWrongGuy](https://forums.rocket.chat/u/TheWrongGuy)\
**Post date:** [December 17, 2020, 12:26pm UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/5 "2020-12-17T12:26:34Z")

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> [@jdaviescoates](#):
>
> [https://status.rocket.chat/i/24](https://t.co/cKryflpzdd)

Thanks! So its a general issue. They state its fixed however I still have the “Attention You Have reached…” in the top bar at the client, which I have to click away with multiple clicks. You, too?

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**Author:** ![jdaviescoates](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/jdaviescoates/32/1734_2.png) [@jdaviescoates](https://forums.rocket.chat/u/jdaviescoates)\
**Post date:** [December 17, 2020, 12:57pm UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/6 "2020-12-17T12:57:11Z")

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Yeah, I had to click that away quite a few times! I wonder if there is a way to stop such notices being pushed to our instances…

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**Author:** ![bradley.hilton](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/bradley.hilton/32/30_2.png) [@bradley.hilton](https://forums.rocket.chat/u/bradley.hilton)\
**Post date:** [December 18, 2020, 8:41pm UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/7 "2020-12-18T20:41:04Z")

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> [@Faulty messages about mobile push limits](https://forums.rocket.chat/t/faulty-messages-about-mobile-push-limits/9757):
>
> Dear [Rocket.Chat](http://Rocket.Chat) users, We sincerely apologize for the inconvenience caused by faulty messages sent about push notification limits through the banner warning and through our bot Rocket.Cat There was a bug in the deployment and we managed to have it quickly rolled back but unfortunately, every registered server using docker received those messages. Alerts are fetched for Workspace and then by DeploymentMethod/DeploymentPlatform. The bug was the alerts were created using both workspace and the …

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**Author:** ![jdaviescoates](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/jdaviescoates/32/1734_2.png) [@jdaviescoates](https://forums.rocket.chat/u/jdaviescoates)\
**Post date:** [December 19, 2020, 11:30am UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/8 "2020-12-19T11:30:56Z")

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Thanks.

Here is a key bit of info:

> [@Faulty messages about mobile push limits](https://forums.rocket.chat/t/faulty-messages-about-mobile-push-limits/9757/1):
>
> If you don’t want to receive further notifications and are running version 3.5 or above, you can disable the bot ([Rocket.Cat](http://Rocket.Cat)) and banner going under Admin settings \> General \> Updates \> Enable the update checker (turn off).

Even before this mess up I’ve been wanting to disable these notifications and banners so great to know how! (and my Rocket.Chat always gets automatically updated anyway because I’m on [Cloudron](https://cloudron.io/?refcode=5adcafc820c53c3d))

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**Author:** ![ivan.pantic](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/ivan.pantic/32/2455_2.png) [@ivan.pantic](https://forums.rocket.chat/u/ivan.pantic)\
**Post date:** [December 19, 2020, 12:59pm UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/9 "2020-12-19T12:59:01Z")

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![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/9/9d217750ca997cfc9de02515dec1a670a7fdf0d5.png)  
I am still getting these. Maybe I should restart the server?

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**Author:** ![markus.kirsch](https://avatars.discourse-cdn.com/v4/letter/m/9de053/32.png) [@markus.kirsch](https://forums.rocket.chat/u/markus.kirsch)\
**Post date:** [December 19, 2020, 6:09pm UTC](https://forums.rocket.chat/t/attention-you-have-reached-your-monthly-mobile-push-limit/9744/10 "2020-12-19T18:09:13Z")

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If you have not reached the cap (aka the message is faulty), you can do an automatic dismissal of the banner, some solutions have been described in this issue. [https://github.com/RocketChat/Rocket.Chat/issues/19877#issuecomment-747456044](https://github.com/RocketChat/Rocket.Chat/issues/19877#issuecomment-747456044)