# Android App unable to login to open.rocket.chat and trial workspace

**URL:** <https://forums.rocket.chat/t/android-app-unable-to-login-to-open-rocket-chat-and-trial-workspace/10500>\
**Category:** Mobile Apps\
**Created:** [March 2, 2021, 2:57pm UTC](https://forums.rocket.chat/t/android-app-unable-to-login-to-open-rocket-chat-and-trial-workspace/10500 "2021-03-02T14:57:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ElStino](https://avatars.discourse-cdn.com/v4/letter/e/a587f6/32.png) [@ElStino](https://forums.rocket.chat/u/ElStino)\
**Post date:** [March 2, 2021, 2:57pm UTC](https://forums.rocket.chat/t/android-app-unable-to-login-to-open-rocket-chat-and-trial-workspace/10500/1 "2021-03-02T14:57:12Z")

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Hello,  
I’m having the following problem, I’ve installed the Rocketchat app from the playstore, but I can’t login to open.rocket.chat (and my trial workspace). In my browser I can login in both workspaces.  
When I open the app, and I select a workspace to login, I can enter my username and password, tap “login” but than nothing happens. Ive looked through several existing issues but can’t find a fix for mine.  
I’m using Rocketchat version 4.14.1, Android v9, Omnirom (custom rom). My phone is not rooted. I’ve checked the app permissions, cleared the app cache, re-installed the app, rebooted my phone.  
Thanks in advance.  
Greetz.

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**Author:** ![ElStino](https://avatars.discourse-cdn.com/v4/letter/e/a587f6/32.png) [@ElStino](https://forums.rocket.chat/u/ElStino)\
**Post date:** [March 3, 2021, 6:31pm UTC](https://forums.rocket.chat/t/android-app-unable-to-login-to-open-rocket-chat-and-trial-workspace/10500/2 "2021-03-03T18:31:16Z")

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It seems it has something to do with the phone. Works flawless on a different phone.

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**Author:** ![arijit](https://avatars.discourse-cdn.com/v4/letter/a/e0b2c6/32.png) [@arijit](https://forums.rocket.chat/u/arijit)\
**Post date:** [October 13, 2023, 8:54pm UTC](https://forums.rocket.chat/t/android-app-unable-to-login-to-open-rocket-chat-and-trial-workspace/10500/3 "2023-10-13T20:54:44Z")

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Try using a simpler email id and password. Both should not be ending with a special character. Best would be to have no special characters at all in both the email id and the password (as well as the username). Worked like a charm for us on Android app on One Plus phones.