# Android App Error When Trying To Login

**URL:** <https://forums.rocket.chat/t/android-app-error-when-trying-to-login/9862>\
**Category:** Community Support\
**Created:** [December 30, 2020, 2:20am UTC](https://forums.rocket.chat/t/android-app-error-when-trying-to-login/9862 "2020-12-30T02:20:02Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![igoripa28](https://avatars.discourse-cdn.com/v4/letter/i/a88e4f/32.png) [@igoripa28](https://forums.rocket.chat/u/igoripa28)\
**Post date:** [December 30, 2020, 2:20am UTC](https://forums.rocket.chat/t/android-app-error-when-trying-to-login/9862/1 "2020-12-30T02:20:02Z")

</div>

### Description

Using the Android APP, on Androids more actuals(Android 8 \>),  
we receive the following message when trying to connect to our workspace:

CLEARTEXT communication to [our RocketChat IP or workspace name] not permitted by network security policy.

We have this problem only with Android 8 \>. With Android 8 \< and Apple´s we don´t have this problem and work normally.

Regards, Igor.

### Server Setup Information

- Version of Rocket.Chat Server: 3.9.3
- Operating System: Ubuntu Server 18.04
- Deployment Method: tar
- Number of Running Instances:
- DB Replicaset Oplog:
- NodeJS Version: v12.18.4
- MongoDB Version: 4.0.21
- Proxy: No
- Firewalls involved: pfSense