# After updating Rocket.Chat, the video conferencing feature became empty

**URL:** <https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618>\
**Category:** Community Support\
**Created:** [September 20, 2024, 5:53pm UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618 "2024-09-20T17:53:41Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![ksuzuki](https://avatars.discourse-cdn.com/v4/letter/k/a183cd/32.png) [@ksuzuki](https://forums.rocket.chat/u/ksuzuki)\
**Post date:** [September 20, 2024, 5:53pm UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618/1 "2024-09-20T17:53:41Z")

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I have been conducting video conferences through Rocket.Chat integrated with Jitsi.  
Previously, I could start video conferences instantly from the chat screen using a call feature.  
After performing an update to Rocket.Chat, I am unable to initiate video conferences from Rocket.Chat.  
When attempting to start a video conference from the chat screen, it prompts ‘Configure conference call’.  
Checking the video conference settings shows them as ‘Empty’. Additionally, the marketplace is currently unable to connect to the internet.  
Please let me know if you know the cause or solution.  
Apologies if there are any translation errors.

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**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [September 20, 2024, 5:56pm UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618/2 "2024-09-20T17:56:10Z")

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Tell us about your server and its upgrade history.

> <https://gist.github.com/reetp/a66149d5f060f260643a353ca7067a98>

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<div class="post-metadata">

**Author:** ![ksuzuki](https://avatars.discourse-cdn.com/v4/letter/k/a183cd/32.png) [@ksuzuki](https://forums.rocket.chat/u/ksuzuki)\
**Post date:** [September 24, 2024, 2:47am UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618/3 "2024-09-24T02:47:59Z")

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I apologize for the lack of information.  
Server configuration information:  
Rocket.Chat server version: 5.4.10  
Operating system: Ubuntu 20.04  
DB replica set Oplog: 5.0 (featureCompatibilityVersion: { version: ‘5.0’ },)  
Nodejs version: 14.19.3  
MongoDB version: 5.0.28  
Upgrade history:  
RocketChat3.12.0 → RocketChat3.18.7 → remove nodejs12 → mongodb (4.0.23 → 4.2 → 4.4 -\>) raise to 5.0.28 → RocketChat4.8.7 (install nodejs14 at the same time) → RocketChat5 .4.10  
Best regards

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<div class="post-metadata">

**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [September 24, 2024, 8:16am UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618/4 "2024-09-24T08:16:53Z")

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> [@ksuzuki](#):
>
> Rocket.Chat server version: 5.4.10

Pretty sure you know this anyway.

[https://docs.rocket.chat/docs/support-prerequisites](https://docs.rocket.chat/docs/support-prerequisites)

[https://docs.rocket.chat/docs/version-durability](https://docs.rocket.chat/docs/version-durability)

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<div class="post-metadata">

**Author:** ![ksuzuki](https://avatars.discourse-cdn.com/v4/letter/k/a183cd/32.png) [@ksuzuki](https://forums.rocket.chat/u/ksuzuki)\
**Post date:** [September 30, 2024, 2:25am UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618/5 "2024-09-30T02:25:15Z")

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Thank you.  
I referred to the article in the URL.  
[https://docs.rocket.chat/docs/updating-rocketchat](https://docs.rocket.chat/docs/updating-rocketchat)  
Are you saying that workspaces are not available for versions other than Series 6?

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<div class="post-metadata">

**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [September 30, 2024, 7:27am UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618/6 "2024-09-30T07:27:28Z")

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Anything more tham 6 months old is unsupported.

Various features like apps, push notifications etc will not work.

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<div class="post-metadata">

**Author:** ![ksuzuki](https://avatars.discourse-cdn.com/v4/letter/k/a183cd/32.png) [@ksuzuki](https://forums.rocket.chat/u/ksuzuki)\
**Post date:** [October 4, 2024, 5:45am UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618/7 "2024-10-04T05:45:46Z")

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Does that mean that if it works fine until then, but 6 months have passed, it will stop working at that point?

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<div class="post-metadata">

**Author:** ![reetp](https://sea1.discourse-cdn.com/flex021/user_avatar/forums.rocket.chat/reetp/32/5546_2.png) [@reetp](https://forums.rocket.chat/u/reetp)\
**Post date:** [October 4, 2024, 7:17am UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618/8 "2024-10-04T07:17:07Z")

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See my previous.

It won’t stop, but you will lose a lot of functionality.

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<div class="post-metadata">

**Author:** ![ksuzuki](https://avatars.discourse-cdn.com/v4/letter/k/a183cd/32.png) [@ksuzuki](https://forums.rocket.chat/u/ksuzuki)\
**Post date:** [October 4, 2024, 7:37am UTC](https://forums.rocket.chat/t/after-updating-rocket-chat-the-video-conferencing-feature-became-empty/20618/9 "2024-10-04T07:37:18Z")

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I understand.  
Thanks for the response.