# 2FA Blocked account - Unlock user account as admin

**URL:** <https://forums.rocket.chat/t/2fa-blocked-account-unlock-user-account-as-admin/10016>\
**Category:** Community Support\
**Created:** [January 14, 2021, 9:37pm UTC](https://forums.rocket.chat/t/2fa-blocked-account-unlock-user-account-as-admin/10016 "2021-01-14T21:37:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![frankyboy](https://avatars.discourse-cdn.com/v4/letter/f/9d8465/32.png) [@frankyboy](https://forums.rocket.chat/u/frankyboy)\
**Post date:** [January 14, 2021, 9:37pm UTC](https://forums.rocket.chat/t/2fa-blocked-account-unlock-user-account-as-admin/10016/1 "2021-01-14T21:37:39Z")

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### Description

User can’t login as he doesn’t remember the 2FA key.

Is it possible, as admin, to disable 2FA on the specific user?

I couldnt find any config on the admin interface.

### Server Setup Information

- Version of Rocket.Chat Server: 3.10.3
- Operating System:
- Deployment Method: 
- Number of Running Instances:
- DB Replicaset Oplog:
- NodeJS Version:
- MongoDB Version:
- Proxy: 
- Firewalls involved:

### Any additional Information

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**Author:** ![markus.kirsch](https://avatars.discourse-cdn.com/v4/letter/m/9de053/32.png) [@markus.kirsch](https://forums.rocket.chat/u/markus.kirsch)\
**Post date:** [January 14, 2021, 9:52pm UTC](https://forums.rocket.chat/t/2fa-blocked-account-unlock-user-account-as-admin/10016/2 "2021-01-14T21:52:19Z")

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yes. go to user → in the context menu, reset TOTP  
 ![image](https://us1.discourse-cdn.com/flex021/uploads/rocketchat/original/2X/e/e4427df83bd6456c179f479a164173c9e8a83b17.png)

prerequisite is that your admins have the permission edit-other-user-totp and the Accounts \> Two Factor Authentication \> Enforce password fallback setting is enabled.

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**Author:** ![frankyboy](https://avatars.discourse-cdn.com/v4/letter/f/9d8465/32.png) [@frankyboy](https://forums.rocket.chat/u/frankyboy)\
**Post date:** [January 15, 2021, 9:48am UTC](https://forums.rocket.chat/t/2fa-blocked-account-unlock-user-account-as-admin/10016/3 "2021-01-15T09:48:22Z")

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Legend! That’s it  
Thank you