# Upgrade Help **URL:** https://forums.rocket.chat/c/upgrade-help/109.md [Latest](https://forums.rocket.chat/latest.md) · [Categories](https://forums.rocket.chat/categories.md) · [Tags](https://forums.rocket.chat/tags.md) --- ## [About the Upgrade Help category](https://forums.rocket.chat/t/about-the-upgrade-help-category/18154)
**Author:** [@aaron.ogle](https://forums.rocket.chat/u/aaron.ogle)\ **Replies:** 0
Upgrading your Rocket.Chat Workspace. Are you not sure how to proceed with your upgrade? Are you trying to upgrade but facing an issue? --- ## [Docker and MonoDB Community Image](https://forums.rocket.chat/t/docker-and-monodb-community-image/23016)
**Author:** [@rex](https://forums.rocket.chat/u/rex)\ **Replies:** 1\ **Last updated:** [September 17, 2026, 9:12am UTC](https://forums.rocket.chat/t/docker-and-monodb-community-image/23016 "2026-09-17T09:12:02Z")
I’m trying to upgrade MongoDB. I was using Bitnami , which was very simple to set up. I made backups and tried to get things started but this has been a frustrating process. First off, there isn’t just an 8.0 image or … --- ## [No messages visible after upgrading to 8.4.0 in Docker](https://forums.rocket.chat/t/no-messages-visible-after-upgrading-to-8-4-0-in-docker/22843)
**Author:** [@Helpless](https://forums.rocket.chat/u/Helpless)\ **Replies:** 16\ **Last updated:** [September 2, 2026, 7:42am UTC](https://forums.rocket.chat/t/no-messages-visible-after-upgrading-to-8-4-0-in-docker/22843 "2026-09-02T07:42:33Z")
What version are you coming from? Coming from Rocket Chat version 8.0.1 and MongoDB version 8.0.13 What version are you going to? Going to Rocket Chat version 8.4.0 (or any version after 8.0.1) and MongoDB version 8.2 W… --- ## [Upgrade from 7.10.6 (LTS) to next LTS (Docker)](https://forums.rocket.chat/t/upgrade-from-7-10-6-lts-to-next-lts-docker/22960)
**Author:** [@factgh](https://forums.rocket.chat/u/factgh)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 6:30pm UTC](https://forums.rocket.chat/t/upgrade-from-7-10-6-lts-to-next-lts-docker/22960 "2026-07-07T18:30:02Z")
Hello everyone, I’m using Rocket.Chat with Docker Compose. Currently, I’m running Rocket.Chat 7.10.6 (LTS) with MongoDB 6.0. If I migrate MongoDB to 8.2, can I upgrade Rocket.Chat directly to the next LTS release, or do… --- ## [Error loading pages, Unique ID change detected and wrong entry in Rocket.cloud, when moving from snap to docker](https://forums.rocket.chat/t/error-loading-pages-unique-id-change-detected-and-wrong-entry-in-rocket-cloud-when-moving-from-snap-to-docker/22953)
**Author:** [@uagri](https://forums.rocket.chat/u/uagri)\ **Replies:** 4\ **Last updated:** [June 30, 2026, 1:27pm UTC](https://forums.rocket.chat/t/error-loading-pages-unique-id-change-detected-and-wrong-entry-in-rocket-cloud-when-moving-from-snap-to-docker/22953 "2026-06-30T13:27:19Z")
Hi there, my question is on an combination of moving from snap to docker an upgrade to a newer RC version. I’m not quite shure, wether or not this forum is the right place to aks. So be free to move it to a more appropr… --- ## [Marketplace Apps no longer work when moving from v7 to v8](https://forums.rocket.chat/t/marketplace-apps-no-longer-work-when-moving-from-v7-to-v8/22950)
**Author:** [@skimming6340](https://forums.rocket.chat/u/skimming6340)\ **Replies:** 6\ **Last updated:** [June 26, 2026, 10:17pm UTC](https://forums.rocket.chat/t/marketplace-apps-no-longer-work-when-moving-from-v7-to-v8/22950 "2026-06-26T22:17:11Z")
What version are you coming from? Latest Version 7 What version are you going to? Latest Version 8 What deployment method did you use to deploy? Original Deployment was done during a Ubuntu server installation. So snap… --- ## [Deadlock-Bug in snap revision 1785 - Upgrade from RC7 to 8 fails during pre\_refresh hook](https://forums.rocket.chat/t/deadlock-bug-in-snap-revision-1785-upgrade-from-rc7-to-8-fails-during-pre-refresh-hook/22945)
**Author:** [@kara](https://forums.rocket.chat/u/kara)\ **Replies:** 4\ **Last updated:** [June 23, 2026, 12:31pm UTC](https://forums.rocket.chat/t/deadlock-bug-in-snap-revision-1785-upgrade-from-rc7-to-8-fails-during-pre-refresh-hook/22945 "2026-06-23T12:31:32Z")
What version are you coming from? 7.13.5 What version are you going to? 8.5.1 What deployment method did you use to deploy? Snap Did you follow a particular doc? Which one? What issues are you running into upgrading? Pe… --- ## [Messages with Images/Files prior to the update lost the text/comments](https://forums.rocket.chat/t/messages-with-images-files-prior-to-the-update-lost-the-text-comments/22851)
**Author:** [@wowa86](https://forums.rocket.chat/u/wowa86)\ **Replies:** 9\ **Last updated:** [May 24, 2026, 2:39pm UTC](https://forums.rocket.chat/t/messages-with-images-files-prior-to-the-update-lost-the-text-comments/22851 "2026-05-24T14:39:34Z")
What version are you coming from? Rocket.Chat 7.11.4 Bitnami MongoDB 5.0 What version are you going to? Rocket.Chat 8.4.1 MongoDB 8.2.7 wiredTiger What deployment method did you use to deploy? Docker compose Did you… --- ## [Latest is not latest](https://forums.rocket.chat/t/latest-is-not-latest/22724)
**Author:** [@MagnumPI](https://forums.rocket.chat/u/MagnumPI)\ **Replies:** 1\ **Last updated:** [February 10, 2026, 1:38pm UTC](https://forums.rocket.chat/t/latest-is-not-latest/22724 "2026-02-10T13:38:12Z")
What version are you coming from? 8.0.1 What version are you going to? 8.1.0 What deployment method did you use to deploy? Manual Did you follow a particular doc? Which one? What issues are you running into upgradi… --- ## [RC v7.x to v8.0.1 needing to upgrade MongoDB to v8.2](https://forums.rocket.chat/t/rc-v7-x-to-v8-0-1-needing-to-upgrade-mongodb-to-v8-2/22676)
**Author:** [@GilesOGram](https://forums.rocket.chat/u/GilesOGram)\ **Replies:** 11\ **Last updated:** [February 3, 2026, 9:30am UTC](https://forums.rocket.chat/t/rc-v7-x-to-v8-0-1-needing-to-upgrade-mongodb-to-v8-2/22676 "2026-02-03T09:30:04Z")
What version are you coming from? 7.13.1 What version are you going to? 8.0.1 What deployment method did you use to deploy? Docker Did you follow a particular doc? Which one? What issues are you running into upgrading? … --- ## [Downgrade back to 7.10.0](https://forums.rocket.chat/t/downgrade-back-to-7-10-0/22705)
**Author:** [@OblKen](https://forums.rocket.chat/u/OblKen)\ **Replies:** 16\ **Last updated:** [February 2, 2026, 7:09pm UTC](https://forums.rocket.chat/t/downgrade-back-to-7-10-0/22705 "2026-02-02T19:09:32Z")
What version are you coming from? 7.10.0 What version are you going to? Latest What deployment method did you use to deploy? Docker Did you follow a particular doc? Which one? No What issues are you running into upgradi… --- ## [RocketChat 8.0.1](https://forums.rocket.chat/t/rocketchat-8-0-1/22714)
**Author:** [@sofl](https://forums.rocket.chat/u/sofl)\ **Replies:** 13\ **Last updated:** [February 1, 2026, 8:50am UTC](https://forums.rocket.chat/t/rocketchat-8-0-1/22714 "2026-02-01T08:50:55Z")
Hi, I just updated to RC 8.0.1 and had to upgrade my Mongodb. I am running Mongdb 8.0.18 and RC 8.0.1 In the workspace under deployment RC shows Mongodb 6.0.19 / wiredTiger (oplog Enabled) Is that correct? I do not hav… --- ## [After update to 7.13.0. Error: Could not load the "sharp" module using the linux-64 runtime](https://forums.rocket.chat/t/after-update-to-7-13-0-error-could-not-load-the-sharp-module-using-the-linux-64-runtime/22627)
**Author:** [@anddy](https://forums.rocket.chat/u/anddy)\ **Replies:** 0\ **Last updated:** [December 8, 2025, 6:28am UTC](https://forums.rocket.chat/t/after-update-to-7-13-0-error-could-not-load-the-sharp-module-using-the-linux-64-runtime/22627 "2025-12-08T06:28:04Z")
Ubuntu 24.04 Workspace deployment is performed using snaps My current version is 7.12.1 and there are no problems with it. Updating the workspace according to the official manual on github. When starting the workspac… --- ## [Help me update the app version](https://forums.rocket.chat/t/help-me-update-the-app-version/22605)
**Author:** [@1995vlad](https://forums.rocket.chat/u/1995vlad)\ **Replies:** 0\ **Last updated:** [November 17, 2025, 8:17am UTC](https://forums.rocket.chat/t/help-me-update-the-app-version/22605 "2025-11-17T08:17:14Z")
Please help me identify the problem. It’s time to upgrade the server. I previously installed Ubuntu 20.04, and now I have 24.04. I made a backup using sudo snap run rocketchat-server.backupdb, and on the new server, I us… --- ## [\[Nevermind\] Docker update 7.10.0 -\> 7.11.0](https://forums.rocket.chat/t/nevermind-docker-update-7-10-0-7-11-0/22562)
**Author:** [@sderman](https://forums.rocket.chat/u/sderman)\ **Replies:** 6\ **Last updated:** [October 24, 2025, 8:48am UTC](https://forums.rocket.chat/t/nevermind-docker-update-7-10-0-7-11-0/22562 "2025-10-24T08:48:56Z")
What version are you coming from? 7.10.0 What version are you going to? 7.11.0 What deployment method did you use to deploy? Docker compose from GitHub - RocketChat/rocketchat-compose: Docker / Podman Compose Did you … --- ## [Upgrade Policy - Too many updtaes](https://forums.rocket.chat/t/upgrade-policy-too-many-updtaes/22410)
**Author:** [@MagnumPI](https://forums.rocket.chat/u/MagnumPI)\ **Replies:** 3\ **Last updated:** [August 6, 2025, 9:54am UTC](https://forums.rocket.chat/t/upgrade-policy-too-many-updtaes/22410 "2025-08-06T09:54:19Z")
Hi, 8 upgrades since 07/03/25… (7.7.1→7.9.1) Don’t you think that’s a little to often? Greetings Hermann --- ## [Images missing after upgrading to 7.3.4](https://forums.rocket.chat/t/images-missing-after-upgrading-to-7-3-4/22106)
**Author:** [@Lenry](https://forums.rocket.chat/u/Lenry)\ **Replies:** 9\ **Last updated:** [May 24, 2025, 8:40pm UTC](https://forums.rocket.chat/t/images-missing-after-upgrading-to-7-3-4/22106 "2025-05-24T20:40:54Z")
What version are you coming from? From 7.2.5 What version are you going to? To 7.3.4 What deployment method did you use to deploy? Docker Compose on Linux Did you follow a particular doc? Which one? Nothing in partic… --- ## [Can't upgrade to 7 from 6](https://forums.rocket.chat/t/cant-upgrade-to-7-from-6/21103)
**Author:** [@akong77](https://forums.rocket.chat/u/akong77)\ **Replies:** 33\ **Last updated:** [April 26, 2025, 5:31pm UTC](https://forums.rocket.chat/t/cant-upgrade-to-7-from-6/21103 "2025-04-26T17:31:31Z")
What version are you coming from? 6.13.0 What version are you going to? 7.0 What deployment method did you use to deploy? snap Did you follow a particular doc? Which one? What issues are you running into upgrading? … --- ## [Messages not refreshed/displayed](https://forums.rocket.chat/t/messages-not-refreshed-displayed/22025)
**Author:** [@dedisoft](https://forums.rocket.chat/u/dedisoft)\ **Replies:** 0\ **Last updated:** [April 25, 2025, 9:07am UTC](https://forums.rocket.chat/t/messages-not-refreshed-displayed/22025 "2025-04-25T09:07:39Z")
Hello guys ! What version are you coming from? 6.3.1 using snap What version are you going to? 7.5.1 with MongoDB 6.0 using docker What deployment method did you use to deploy? docker Did you follow a particular doc?… --- ## [Live chat not working when updating from RC 7.3.3 (docker) to 7.5.1 DEBIAN 12 (Host)](https://forums.rocket.chat/t/live-chat-not-working-when-updating-from-rc-7-3-3-docker-to-7-5-1-debian-12-host/22024)
**Author:** [@andybee](https://forums.rocket.chat/u/andybee)\ **Replies:** 1\ **Last updated:** [April 25, 2025, 9:07am UTC](https://forums.rocket.chat/t/live-chat-not-working-when-updating-from-rc-7-3-3-docker-to-7-5-1-debian-12-host/22024 "2025-04-25T09:07:34Z")
What version are you coming from? 7.3.3 What version are you going to? 7.5.1 What deployment method did you use to deploy? docker Did you follow a particular doc? Which one? Update procedure on rocket chat official s… --- ## [Fail to upgrade from 6.13.1 to 7.0.9](https://forums.rocket.chat/t/fail-to-upgrade-from-6-13-1-to-7-0-9/21920)
**Author:** [@hexregex](https://forums.rocket.chat/u/hexregex)\ **Replies:** 8\ **Last updated:** [April 22, 2025, 10:03am UTC](https://forums.rocket.chat/t/fail-to-upgrade-from-6-13-1-to-7-0-9/21920 "2025-04-22T10:03:41Z")
What version are you coming from? 6.13.1 What version are you going to? 7.0.9 What deployment method did you use to deploy? docker Did you follow a particular doc? Which one? yes What issues are you running into up… --- ## [Manual 6.12.1 \> 7.0.0 not working](https://forums.rocket.chat/t/manual-6-12-1-7-0-0-not-working/21820)
**Author:** [@Alexdc12](https://forums.rocket.chat/u/Alexdc12)\ **Replies:** 2\ **Last updated:** [March 19, 2025, 9:18pm UTC](https://forums.rocket.chat/t/manual-6-12-1-7-0-0-not-working/21820 "2025-03-19T21:18:06Z")
What version are you coming from? 6.12.1 What version are you going to? 7.0.0 What deployment method did you use to deploy? Manual - Mongo 6 is installed and running fine Did you follow a particular doc? Which one? U… --- ## [Update your Rocket.ChatNew version available (7.2.1) (SNAP)](https://forums.rocket.chat/t/update-your-rocket-chatnew-version-available-7-2-1-snap/21545)
**Author:** [@DreamQuest](https://forums.rocket.chat/u/DreamQuest)\ **Replies:** 7\ **Last updated:** [February 17, 2025, 10:32pm UTC](https://forums.rocket.chat/t/update-your-rocket-chatnew-version-available-7-2-1-snap/21545 "2025-02-17T22:32:39Z")
What version are you coming from? Version 7.0.0 What version are you going to? 7.2.1 What deployment method did you use to deploy? Snaps Did you follow a particular doc? Which one? –AND– https://docs.rocket.chat… --- ## [Query and fields query parameters deprecation](https://forums.rocket.chat/t/query-and-fields-query-parameters-deprecation/21535)
**Author:** [@giggi.paolo](https://forums.rocket.chat/u/giggi.paolo)\ **Replies:** 1\ **Last updated:** [January 30, 2025, 11:18pm UTC](https://forums.rocket.chat/t/query-and-fields-query-parameters-deprecation/21535 "2025-01-30T23:18:26Z")
Query and fields query parameters have been disabled on Rocket.Chat 7.0.0. Have these query parameters been replaced in any way? --- ## [\[SNAP\] - No updates available since 7.0](https://forums.rocket.chat/t/snap-no-updates-available-since-7-0/21481)
**Author:** [@DiNerve](https://forums.rocket.chat/u/DiNerve)\ **Replies:** 4\ **Last updated:** [January 22, 2025, 6:03am UTC](https://forums.rocket.chat/t/snap-no-updates-available-since-7-0/21481 "2025-01-22T06:03:57Z")
Hi there, There’s been several releases since 7.0 including the latest 7.2.1 which I am prompted to update to however it does not seem to be available on snap. I am currently on the 7.x/stable channel and sudo snap ref… --- ## [Version (7.1.0 -latest) unsupported](https://forums.rocket.chat/t/version-7-1-0-latest-unsupported/21376)
**Author:** [@karts](https://forums.rocket.chat/u/karts)\ **Replies:** 4\ **Last updated:** [January 2, 2025, 10:04am UTC](https://forums.rocket.chat/t/version-7-1-0-latest-unsupported/21376 "2025-01-02T10:04:14Z")
What version are you coming from? I am coming from 7.1.0 What version are you going to? There is no newer version. What deployment method did you use to deploy? Self hosted installation,without docker. Did you follow … --- ## [I can't upgrade from 4.8.7 to 5.4.10](https://forums.rocket.chat/t/i-cant-upgrade-from-4-8-7-to-5-4-10/21347)
**Author:** [@Yann\_Dupuy](https://forums.rocket.chat/u/Yann_Dupuy)\ **Replies:** 5\ **Last updated:** [December 31, 2024, 12:17pm UTC](https://forums.rocket.chat/t/i-cant-upgrade-from-4-8-7-to-5-4-10/21347 "2024-12-31T12:17:20Z")
Hi, My company has been using its own rocket.chat server (self hosted) since the COVID lockdown. I wanted to profit by the holidays to upgrade it since it was still in its 3.something COVID flavor. I managed to upgrade… --- ## [Upgrading MongoDB from 5.0.6 to 5.0.30?](https://forums.rocket.chat/t/upgrading-mongodb-from-5-0-6-to-5-0-30/21034)
**Author:** [@nyubbie](https://forums.rocket.chat/u/nyubbie)\ **Replies:** 7\ **Last updated:** [December 8, 2024, 10:21am UTC](https://forums.rocket.chat/t/upgrading-mongodb-from-5-0-6-to-5-0-30/21034 "2024-12-08T10:21:13Z")
Description I’m not sure if this should exist here, but I’m in the midst of trying to upgrade MongoDB from 5.0.6 to 5.0.30 for Rocket.chat as a preliminary way to understand how to upgrade MongoDB. Has anyone here done … --- ## [Self downgrade version from 6.11.0 to 6.8.6](https://forums.rocket.chat/t/self-downgrade-version-from-6-11-0-to-6-8-6/20510)
**Author:** [@minix](https://forums.rocket.chat/u/minix)\ **Replies:** 2\ **Last updated:** [September 8, 2024, 9:23am UTC](https://forums.rocket.chat/t/self-downgrade-version-from-6-11-0-to-6-8-6/20510 "2024-09-08T09:23:18Z")
What version are you coming from? 6.11.0 What version are you going to? 6.8.6 What deployment method did you use to deploy? Ubuntu snap Did you follow a particular doc? Which one? What issues are you running into upg… --- ## [2FA Does not work](https://forums.rocket.chat/t/2fa-does-not-work/20440)
**Author:** [@CeeSharpDev](https://forums.rocket.chat/u/CeeSharpDev)\ **Replies:** 3\ **Last updated:** [August 28, 2024, 7:35am UTC](https://forums.rocket.chat/t/2fa-does-not-work/20440 "2024-08-28T07:35:29Z")
What version are you coming from? RC 3.11.1 Mongo 4.0 mmap What version are you going to? RC 3.11.1 Mongo 4.0 wiredTiger What deployment method did you use to deploy? Docker Debian 12 Did you follow a particular doc… [Next page](https://forums.rocket.chat/c/upgrade-help/109.md?page=1)