# Mobile Apps **URL:** https://forums.rocket.chat/c/community-support/mobile-apps/29.md [Latest](https://forums.rocket.chat/latest.md) · [Categories](https://forums.rocket.chat/categories.md) · [Tags](https://forums.rocket.chat/tags.md) --- ## [About the Mobile Apps category](https://forums.rocket.chat/t/about-the-mobile-apps-category/2902)
**Author:** [@sing.li](https://forums.rocket.chat/u/sing.li)\ **Replies:** 1\ **Last updated:** [April 12, 2022, 8:07am UTC](https://forums.rocket.chat/t/about-the-mobile-apps-category/2902 "2022-04-12T08:07:45Z")
Discussions and problem reports for Rocket.Chat’s Android (on Google Play) or iOS (on App Store) apps. --- ## [Problem with Playing video or voice message in Android/IOS App](https://forums.rocket.chat/t/problem-with-playing-video-or-voice-message-in-android-ios-app/22043)
**Author:** [@imanerfanian](https://forums.rocket.chat/u/imanerfanian)\ **Replies:** 24\ **Last updated:** [August 28, 2026, 3:15am UTC](https://forums.rocket.chat/t/problem-with-playing-video-or-voice-message-in-android-ios-app/22043 "2026-08-28T03:15:49Z")
Description: I have problem with Rocket.Chat app on phones. the voice and videos does not play in phones on both IOS and Android devices. on phones when i open the RocketChat in web browser it works but in app it does no… --- ## [Push notifications not delivering on self-hosted Starter workspace with internal domain](https://forums.rocket.chat/t/push-notifications-not-delivering-on-self-hosted-starter-workspace-with-internal-domain/22984)
**Author:** [@abhijithp97](https://forums.rocket.chat/u/abhijithp97)\ **Replies:** 1\ **Last updated:** [August 1, 2026, 8:07am UTC](https://forums.rocket.chat/t/push-notifications-not-delivering-on-self-hosted-starter-workspace-with-internal-domain/22984 "2026-08-01T08:07:59Z")
Environment: Rocket.Chat version: 8.2.0 Deployment: Self-hosted, Docker Compose on Ubuntu Server 24.04 LTS Plan: Starter (free, self-managed) MongoDB: 8.2.12 Reverse proxy: Nginx with self-signed TLS certificate Domain… --- ## [Dheeraj Sudan and Meenu Hinduja - How to fix login issue after update?](https://forums.rocket.chat/t/dheeraj-sudan-and-meenu-hinduja-how-to-fix-login-issue-after-update/22801)
**Author:** [@Dheerajsudan](https://forums.rocket.chat/u/Dheerajsudan)\ **Replies:** 1\ **Last updated:** [March 31, 2026, 5:42am UTC](https://forums.rocket.chat/t/dheeraj-sudan-and-meenu-hinduja-how-to-fix-login-issue-after-update/22801 "2026-03-31T05:42:10Z")
Hi, I’m Dheeraj Sudan from the UK. I’m a software developer . After Updating Rocket software I’m encountering a login issue. Can anyone suggest solution. Thanks in Advance! --- ## [Push notifications not delivered on HONOR Magic 8 Pro (MagicOS 10+) – token registration OK, but no background notifications](https://forums.rocket.chat/t/push-notifications-not-delivered-on-honor-magic-8-pro-magicos-10-token-registration-ok-but-no-background-notifications/22742)
**Author:** [@RaFiTi](https://forums.rocket.chat/u/RaFiTi)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 8:58pm UTC](https://forums.rocket.chat/t/push-notifications-not-delivered-on-honor-magic-8-pro-magicos-10-token-registration-ok-but-no-background-notifications/22742 "2026-02-20T20:58:56Z")
Hello Team, I’m running a self-hosted Rocket.Chat server (v7.13.x, Snap package) and I’m experiencing a push notification issue that affects only one specific device. Affected device Phone: HONOR Magic 8 Pro OS: … --- ## [Invalid URL on mobile apps](https://forums.rocket.chat/t/invalid-url-on-mobile-apps/22600)
**Author:** [@jtsouk](https://forums.rocket.chat/u/jtsouk)\ **Replies:** 3\ **Last updated:** [February 18, 2026, 5:35pm UTC](https://forums.rocket.chat/t/invalid-url-on-mobile-apps/22600 "2026-02-18T17:35:26Z")
Hello everyone, I have a local Rocket.Chat installation that runs perfectly in web browsers and desktop apps. However, when I try to access the workspace from mobile devices (tested on both iOS and Android), I immediate… --- ## [I access my Rocket.chat from Windows Desktop App and it shows error](https://forums.rocket.chat/t/i-access-my-rocket-chat-from-windows-desktop-app-and-it-shows-error/22719)
**Author:** [@kaka](https://forums.rocket.chat/u/kaka)\ **Replies:** 0\ **Last updated:** [February 4, 2026, 2:30am UTC](https://forums.rocket.chat/t/i-access-my-rocket-chat-from-windows-desktop-app-and-it-shows-error/22719 "2026-02-04T02:30:53Z")
I installed a sample Rocket.chat product in our private server and it’s OK if I access it from browser. Now I have a strange problem. When I access it through Mac Desktop APP it works well. But when I access it through … --- ## [Workspace version unsupported](https://forums.rocket.chat/t/workspace-version-unsupported/22696)
**Author:** [@18221034656](https://forums.rocket.chat/u/18221034656)\ **Replies:** 8\ **Last updated:** [January 23, 2026, 9:51am UTC](https://forums.rocket.chat/t/workspace-version-unsupported/22696 "2026-01-23T09:51:04Z")
The mobile app indicates that the server version is unsupported, yet the self-hosted version is already newer than the required 7.8.0. --- ## [About the mobile notification limit on community plan](https://forums.rocket.chat/t/about-the-mobile-notification-limit-on-community-plan/22658)
**Author:** [@sqrt\_tan](https://forums.rocket.chat/u/sqrt_tan)\ **Replies:** 2\ **Last updated:** [January 2, 2026, 10:59pm UTC](https://forums.rocket.chat/t/about-the-mobile-notification-limit-on-community-plan/22658 "2026-01-02T22:59:08Z")
We have used Rocket Chat Community Plan from June-2024. We got an message at 12/18/2025. this: Workspace members are not receiving notifications on mobile Remove notification limit with Enterprise trial. I understoo… --- ## [Problem with sharing links from web browser to mobile app](https://forums.rocket.chat/t/problem-with-sharing-links-from-web-browser-to-mobile-app/22614)
**Author:** [@sindjonas](https://forums.rocket.chat/u/sindjonas)\ **Replies:** 26\ **Last updated:** [December 8, 2025, 6:51am UTC](https://forums.rocket.chat/t/problem-with-sharing-links-from-web-browser-to-mobile-app/22614 "2025-12-08T06:51:33Z")
Hello. I have problem with sharing url link form web page to rocketchat app when I use option share. I get a screen with X Send to and Chats and nothing else. I using rocketchat app on Android 16. --- ## [Cumbersome log in after iOS Rocket Chat app recent upgrade](https://forums.rocket.chat/t/cumbersome-log-in-after-ios-rocket-chat-app-recent-upgrade/22558)
**Author:** [@TDRC25](https://forums.rocket.chat/u/TDRC25)\ **Replies:** 3\ **Last updated:** [November 11, 2025, 6:54pm UTC](https://forums.rocket.chat/t/cumbersome-log-in-after-ios-rocket-chat-app-recent-upgrade/22558 "2025-11-11T18:54:28Z")
The latest iphone app update has made it very cumbersome for me to log in? Everything was working fine until the weekend, now I have to input the domain and log in every time I want to use the app, but now it is just as … --- ## [Push notification not working on GrapheneOS with Rocket.Chat](https://forums.rocket.chat/t/push-notification-not-working-on-grapheneos-with-rocket-chat/22543)
**Author:** [@ittest](https://forums.rocket.chat/u/ittest)\ **Replies:** 2\ **Last updated:** [October 3, 2025, 10:29am UTC](https://forums.rocket.chat/t/push-notification-not-working-on-grapheneos-with-rocket-chat/22543 "2025-10-03T10:29:41Z")
Hi, I can’t receive push notifications from my Rocket.Chat server on GrapheneOS. Rocket.Chat server: 7.10.0 Push gateway: gateway.rocket.chat (official) Device: Pixel 9 GrapheneOS version: 2025092700 Push… --- ## [It is not possible to accept a call by tapping the "Accept" button in a push notification on Android](https://forums.rocket.chat/t/it-is-not-possible-to-accept-a-call-by-tapping-the-accept-button-in-a-push-notification-on-android/22451)
**Author:** [@AndrewSE](https://forums.rocket.chat/u/AndrewSE)\ **Replies:** 1\ **Last updated:** [August 16, 2025, 6:11pm UTC](https://forums.rocket.chat/t/it-is-not-possible-to-accept-a-call-by-tapping-the-accept-button-in-a-push-notification-on-android/22451 "2025-08-16T18:11:12Z")
Hi! If the application has been unloaded from memory, then when an incoming call arrives, a push notification with an “Accept” button appears. However, when you press it, an authentication window appears in Rocket.Chat … --- ## [Rocket.chat's android app has no notification sound](https://forums.rocket.chat/t/rocket-chats-android-app-has-no-notification-sound/22401)
**Author:** [@addbot555](https://forums.rocket.chat/u/addbot555)\ **Replies:** 3\ **Last updated:** [August 2, 2025, 10:34am UTC](https://forums.rocket.chat/t/rocket-chats-android-app-has-no-notification-sound/22401 "2025-08-02T10:34:08Z")
The service version is 7.7.1. The Android app version is 4.62.0.83978, but the service version displayed in the app is 7.7.0. The problem is that all notifications in the Android app are silent. How can I troubleshoot … --- ## [Rocket.Chat errors on Android mobile](https://forums.rocket.chat/t/rocket-chat-errors-on-android-mobile/21531)
**Author:** [@DHill](https://forums.rocket.chat/u/DHill)\ **Replies:** 8\ **Last updated:** [July 28, 2025, 5:08am UTC](https://forums.rocket.chat/t/rocket-chat-errors-on-android-mobile/21531 "2025-07-28T05:08:10Z")
Rocket.Chat 7.2.1 We have two very specific errors that occur only on Android Mobile Devices, everything else is working perfectly, including Jitsi Meet. We have nginx acting as a reverse proxy for SSL, configured usin… --- ## [Login issues using iphone/android for all browsers](https://forums.rocket.chat/t/login-issues-using-iphone-android-for-all-browsers/22275)
**Author:** [@KateDoh](https://forums.rocket.chat/u/KateDoh)\ **Replies:** 2\ **Last updated:** [June 30, 2025, 2:32am UTC](https://forums.rocket.chat/t/login-issues-using-iphone-android-for-all-browsers/22275 "2025-06-30T02:32:35Z")
Hi everyone, new here. Haven’t been able to find an answer for a couple of issues I’m experiencing so thought I’d try a post. The issue is creating a new account/verifying email via iphone and android for all browsers. … --- ## [Issues uploading videos of any sort :( from iOS app](https://forums.rocket.chat/t/issues-uploading-videos-of-any-sort-from-ios-app/22063)
**Author:** [@selianto](https://forums.rocket.chat/u/selianto)\ **Replies:** 22\ **Last updated:** [May 6, 2025, 7:20pm UTC](https://forums.rocket.chat/t/issues-uploading-videos-of-any-sort-from-ios-app/22063 "2025-05-06T19:20:32Z")
I’m encountering two strange issues when trying to upload videos using the Rocket.Chat iOS app (latest version: 4.59.0): 1. Video selection not available When I tap the “+” button and choose “Choose from library”, only i… --- ## [Absent 'Connectivity services'](https://forums.rocket.chat/t/absent-connectivity-services/17419)
**Author:** [@Yuriy\_Baranov](https://forums.rocket.chat/u/Yuriy_Baranov)\ **Replies:** 7\ **Last updated:** [May 2, 2025, 11:15am UTC](https://forums.rocket.chat/t/absent-connectivity-services/17419 "2025-05-02T11:15:03Z")
I try to setup push notifications, so I created token on Rocket.Chat cloud (https://cloud.rocket.chat) and now have to input ‘Registration Token’ in ‘Administration → Connectivity Services’, but such chapter is absent: … --- ## [iOS App shows blank screen when logging in with Entra ID Oauth SSO on custom installation](https://forums.rocket.chat/t/ios-app-shows-blank-screen-when-logging-in-with-entra-id-oauth-sso-on-custom-installation/22012)
**Author:** [@roemer](https://forums.rocket.chat/u/roemer)\ **Replies:** 0\ **Last updated:** [April 23, 2025, 6:51am UTC](https://forums.rocket.chat/t/ios-app-shows-blank-screen-when-logging-in-with-entra-id-oauth-sso-on-custom-installation/22012 "2025-04-23T06:51:53Z")
Hi rocket.chat community! We have a custom rocket.chat 7.5.0 installation behind an nginx proxy running. Everything is running smoothly for years, but we cannot login with Entra ID OAUTH on the iOS app. Login in with UN… --- ## [How could I attach debugger to android app?](https://forums.rocket.chat/t/how-could-i-attach-debugger-to-android-app/21957)
**Author:** [@AlexPlekhov](https://forums.rocket.chat/u/AlexPlekhov)\ **Replies:** 2\ **Last updated:** [April 21, 2025, 5:58am UTC](https://forums.rocket.chat/t/how-could-i-attach-debugger-to-android-app/21957 "2025-04-21T05:58:09Z")
Hi! I try to debug android app in a part of push notifications. But I have a trouble to connect a debugger to the app. Could anyone help me and describe what you do to attach the debugger to the app? I run yarn android,… --- ## [Modals not working](https://forums.rocket.chat/t/modals-not-working/21836)
**Author:** [@andremah](https://forums.rocket.chat/u/andremah)\ **Replies:** 1\ **Last updated:** [April 1, 2025, 12:48am UTC](https://forums.rocket.chat/t/modals-not-working/21836 "2025-04-01T00:48:58Z")
Hello, I’ve created a plugin with modals and the problem is that I can submit a form on desktop versions and it works perfectly fine but on mobile version nothing happens after pressing submit button. Is there something… --- ## [If you quit iOS app, must relogin every time](https://forums.rocket.chat/t/if-you-quit-ios-app-must-relogin-every-time/21788)
**Author:** [@Brandonw](https://forums.rocket.chat/u/Brandonw)\ **Replies:** 0\ **Last updated:** [March 13, 2025, 3:01am UTC](https://forums.rocket.chat/t/if-you-quit-ios-app-must-relogin-every-time/21788 "2025-03-13T03:01:47Z")
I’ve got Rocket.Chat 7.4.1 running and iOS app 4.58.0.74626. Issue is this: when you quit the iOS app, you are greeting with login screen the next time you open. It will not remember the login info. I’ve looked through … --- ## [Can't login on mobile, stuck on SSO screen](https://forums.rocket.chat/t/cant-login-on-mobile-stuck-on-sso-screen/19816)
**Author:** [@douglaszf](https://forums.rocket.chat/u/douglaszf)\ **Replies:** 1\ **Last updated:** [March 9, 2025, 7:26pm UTC](https://forums.rocket.chat/t/cant-login-on-mobile-stuck-on-sso-screen/19816 "2025-03-09T19:26:16Z")
Hello, after the login screen the app stuck on this page. This only happens on mobile. I can login successfully on the browser and windows app. If I close the SSO screen, I’m moved back to the login screen. This is run… --- ## [Onion service and client application](https://forums.rocket.chat/t/onion-service-and-client-application/21631)
**Author:** [@eric1](https://forums.rocket.chat/u/eric1)\ **Replies:** 4\ **Last updated:** [February 16, 2025, 1:34pm UTC](https://forums.rocket.chat/t/onion-service-and-client-application/21631 "2025-02-16T13:34:26Z")
Hi, I have installed a self-hosted server as an tor onion service. It works well using a browser through its .onion address. However, if I redirect the android app through orbot, it claims the URL is invalid. Many applic… --- ## [Android Devices not received Push Notification](https://forums.rocket.chat/t/android-devices-not-received-push-notification/21580)
**Author:** [@AndrewHardi](https://forums.rocket.chat/u/AndrewHardi)\ **Replies:** 7\ **Last updated:** [February 10, 2025, 11:31am UTC](https://forums.rocket.chat/t/android-devices-not-received-push-notification/21580 "2025-02-10T11:31:13Z")
Hello, currently i’m facing an issue when i tried to send a message with push notification to other user, but he didn’t receive any push notification in his device. I already followed the steps that served in the documen… --- ## [Admin panel on iPhone does not show up](https://forums.rocket.chat/t/admin-panel-on-iphone-does-not-show-up/21520)
**Author:** [@Schumer](https://forums.rocket.chat/u/Schumer)\ **Replies:** 0\ **Last updated:** [January 29, 2025, 2:45am UTC](https://forums.rocket.chat/t/admin-panel-on-iphone-does-not-show-up/21520 "2025-01-29T02:45:01Z")
Not sure if this is a bug. Admin panel on iPhone does not work, settings open just fine. When I click on admin panel, I see a blank screen with a loading bar in the center of it. Reinstallation of the app did not help. A… --- ## [Self Hosted Android App Workspace URL](https://forums.rocket.chat/t/self-hosted-android-app-workspace-url/21424)
**Author:** [@wglenn01](https://forums.rocket.chat/u/wglenn01)\ **Replies:** 1\ **Last updated:** [January 10, 2025, 4:30am UTC](https://forums.rocket.chat/t/self-hosted-android-app-workspace-url/21424 "2025-01-10T04:30:11Z")
HI I just installed a docker / vm rocket.chat and am trying to log in via the android app, but any combination of the workspace url using the IP info gives me “Invalid Workspace URL” Any ideas where to find the correct u… --- ## [I want implement rocket chat in Flutter Project \ **Author:** [@ayyoob](https://forums.rocket.chat/u/ayyoob)\ **Replies:** 1\ **Last updated:** [August 6, 2024, 2:54pm UTC](https://forums.rocket.chat/t/i-want-implement-rocket-chat-in-flutter-project-how-can-i-implement-could-you-help-me/20340 "2024-08-06T14:54:09Z") I want implement rocket chat in Flutter Project How can i implement could you help me \[Edit - Does not need code backticks\] --- ## [I built the react native app but it is giving errors when I try to verify my otp](https://forums.rocket.chat/t/i-built-the-react-native-app-but-it-is-giving-errors-when-i-try-to-verify-my-otp/20870)
**Author:** [@NinjaStyleHomie](https://forums.rocket.chat/u/NinjaStyleHomie)\ **Replies:** 1\ **Last updated:** [November 6, 2024, 3:57pm UTC](https://forums.rocket.chat/t/i-built-the-react-native-app-but-it-is-giving-errors-when-i-try-to-verify-my-otp/20870 "2024-11-06T15:57:05Z")
This is the error message I am getting when I try to verify my account do I need to host the backend locally as well ? ERROR {"data": {"error": "Unauthorized", "message": "Unauthorized", "status": "error"}, "status": 4… --- ## [Network request failed on mobile app for both iOS and Android](https://forums.rocket.chat/t/network-request-failed-on-mobile-app-for-both-ios-and-android/20766)
**Author:** [@heis](https://forums.rocket.chat/u/heis)\ **Replies:** 11\ **Last updated:** [October 16, 2024, 3:53pm UTC](https://forums.rocket.chat/t/network-request-failed-on-mobile-app-for-both-ios-and-android/20766 "2024-10-16T15:53:07Z")
Hello, I am experiencing an issue with Rocket.Chat mobile app, both on iOS and Android. When trying to access our Rocket.Chat server through the mobile app, I consistently receive the error message “Network request fail… [Next page](https://forums.rocket.chat/c/community-support/mobile-apps/29.md?page=1)