# Community Support **URL:** https://forums.rocket.chat/c/community-support/7.md?page=2 [Latest](https://forums.rocket.chat/latest.md) · [Categories](https://forums.rocket.chat/categories.md) · [Tags](https://forums.rocket.chat/tags.md) **Page:** 3 --- ## [HTTPS / SSL setup via docker](https://forums.rocket.chat/t/https-ssl-setup-via-docker/22823)
**Author:** [@g077](https://forums.rocket.chat/u/g077)\ **Replies:** 1\ **Last updated:** [April 15, 2026, 4:32pm UTC](https://forums.rocket.chat/t/https-ssl-setup-via-docker/22823 "2026-04-15T16:32:19Z")
Description I followed the setup guide for docker and chose the production environment. So my .env looks like this: DOMAIN=mydomain.de ROOT\_URL=https://mydomain.de RELEASE=8.0.1 # Change to true after you set your doma… --- ## [Push notifications not working on self-hosted server](https://forums.rocket.chat/t/push-notifications-not-working-on-self-hosted-server/22797)
**Author:** [@rienheuver](https://forums.rocket.chat/u/rienheuver)\ **Replies:** 19\ **Last updated:** [April 13, 2026, 11:38am UTC](https://forums.rocket.chat/t/push-notifications-not-working-on-self-hosted-server/22797 "2026-04-13T11:38:21Z")
Description I’m running rocketchat on a Scaleway-server through docker compose (with komo.do as container deployer). I have a Caddy reverse proxy between rocketchat and the outside world with the following simple config: … --- ## [Facebook/Meta login](https://forums.rocket.chat/t/facebook-meta-login/22807)
**Author:** [@dwachtve](https://forums.rocket.chat/u/dwachtve)\ **Replies:** 4\ **Last updated:** [April 6, 2026, 4:30am UTC](https://forums.rocket.chat/t/facebook-meta-login/22807 "2026-04-06T04:30:01Z")
Description Hello, I would like to enable the facebook login on the standard login page but I run into an issue when I try to create the o\_auth setup on meta. They require a URL for user account deletion in order to ge… --- ## [Dheeraj Sudan and Meenu Hinduja - How to fix login issue after update?](https://forums.rocket.chat/t/dheeraj-sudan-and-meenu-hinduja-how-to-fix-login-issue-after-update/22801)
**Author:** [@Dheerajsudan](https://forums.rocket.chat/u/Dheerajsudan)\ **Replies:** 1\ **Last updated:** [March 31, 2026, 5:42am UTC](https://forums.rocket.chat/t/dheeraj-sudan-and-meenu-hinduja-how-to-fix-login-issue-after-update/22801 "2026-03-31T05:42:10Z")
Hi, I’m Dheeraj Sudan from the UK. I’m a software developer . After Updating Rocket software I’m encountering a login issue. Can anyone suggest solution. Thanks in Advance! --- ## [MongoDB container keep restarting every few seconds after new install of Rocket.Chat](https://forums.rocket.chat/t/mongodb-container-keep-restarting-every-few-seconds-after-new-install-of-rocket-chat/22800)
**Author:** [@allegiancetech](https://forums.rocket.chat/u/allegiancetech)\ **Replies:** 3\ **Last updated:** [March 28, 2026, 3:38pm UTC](https://forums.rocket.chat/t/mongodb-container-keep-restarting-every-few-seconds-after-new-install-of-rocket-chat/22800 "2026-03-28T15:38:43Z")
Description New install of Rocket.Chat on a Debian 13 VM on ProxMox, using Docker install instructions and compose files. After install, MongoDB container will not start, just keeps restarting every few second. Error l… --- ## [Will matrix bridge federation still work if I upgrade to RC 8.x?](https://forums.rocket.chat/t/will-matrix-bridge-federation-still-work-if-i-upgrade-to-rc-8-x/22769)
**Author:** [@individual-it](https://forums.rocket.chat/u/individual-it)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 8:19am UTC](https://forums.rocket.chat/t/will-matrix-bridge-federation-still-work-if-i-upgrade-to-rc-8-x/22769 "2026-03-27T08:19:11Z")
The new built-in matrix protocol is still marked as “beta”, but we need the federation in production. Currently, we are running RC 7.10.6, that is only supported till July 1, 2026 with the “Matrix Bridge”, that works “g… --- ## [Images broken in chat after migration to Docker](https://forums.rocket.chat/t/images-broken-in-chat-after-migration-to-docker/22793)
**Author:** [@abbey.transperfect](https://forums.rocket.chat/u/abbey.transperfect)\ **Replies:** 7\ **Last updated:** [March 25, 2026, 7:04pm UTC](https://forums.rocket.chat/t/images-broken-in-chat-after-migration-to-docker/22793 "2026-03-25T19:04:58Z")
Description We recently migrated from SNAP to Docker on Rocky 9.7. Server Setup Information Version of Rocket.Chat Server: 8.2.1 Operating System: Rocky 9.7 Deployment Method: Docker Number of Running Instances: 1 DB R… --- ## [Rocket.Chat Version / DB Upgrade](https://forums.rocket.chat/t/rocket-chat-version-db-upgrade/22792)
**Author:** [@cat](https://forums.rocket.chat/u/cat)\ **Replies:** 3\ **Last updated:** [March 25, 2026, 11:25am UTC](https://forums.rocket.chat/t/rocket-chat-version-db-upgrade/22792 "2026-03-25T11:25:02Z")
Rocket.Chat Upgrade Issue (MongoDB 7 → 8, 8.1.1 → 8.2.1) Current setup Rocket.Chat: 8.1.1 MongoDB: 7.0 Running stable with full data (users, channels, messages) Goal Upgrade to: Rocket.Chat 8.2.1 MongoDB… --- ## [Markdown formatting labels for codeblock](https://forums.rocket.chat/t/markdown-formatting-labels-for-codeblock/22788)
**Author:** [@carotin](https://forums.rocket.chat/u/carotin)\ **Replies:** 6\ **Last updated:** [March 15, 2026, 6:43pm UTC](https://forums.rocket.chat/t/markdown-formatting-labels-for-codeblock/22788 "2026-03-15T18:43:30Z")
When I am writing a message, I paste a command line as a multiline codeblock, I would like to have it formatted (colorized). If I paste a json, I can use the following: \`\`\`json { "field": "value" } \`\`\` and it’s hig… --- ## [Urgent: Our RocketChat server 7.13.3 is suddenly out of support](https://forums.rocket.chat/t/urgent-our-rocketchat-server-7-13-3-is-suddenly-out-of-support/22784)
**Author:** [@moell9](https://forums.rocket.chat/u/moell9)\ **Replies:** 7\ **Last updated:** [March 5, 2026, 7:16pm UTC](https://forums.rocket.chat/t/urgent-our-rocketchat-server-7-13-3-is-suddenly-out-of-support/22784 "2026-03-05T19:16:33Z")
We use version 7.13.3 which is valid until June. Can you help us please ? --- ## [False error Workspace Version Unsupported](https://forums.rocket.chat/t/false-error-workspace-version-unsupported/22782)
**Author:** [@pvg](https://forums.rocket.chat/u/pvg)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 7:11pm UTC](https://forums.rocket.chat/t/false-error-workspace-version-unsupported/22782 "2026-03-05T19:11:59Z")
Description Hello Today we received this message in Rocket Chat client: is running an unsupported version of Rocket.Chat Installed Version 7.13.4 EOL Aug 2026 Could you please tell me why this message came up and how t… --- ## [An admin needs to update the workspace to a supported version in order to reenable access from mobile and desktop apps](https://forums.rocket.chat/t/an-admin-needs-to-update-the-workspace-to-a-supported-version-in-order-to-reenable-access-from-mobile-and-desktop-apps/22781)
**Author:** [@samson\_lo](https://forums.rocket.chat/u/samson_lo)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 7:06pm UTC](https://forums.rocket.chat/t/an-admin-needs-to-update-the-workspace-to-a-supported-version-in-order-to-reenable-access-from-mobile-and-desktop-apps/22781 "2026-03-05T19:06:23Z")
Description Server Setup Information Version of Rocket.Chat Server:7.13。 Operating System:ubuntu 22 Deployment Method: snap Number of Running Instances: DB Replicaset Oplog: NodeJS Version: MongoDB Version: Proxy: Fire… --- ## [Mobile push notification is note working](https://forums.rocket.chat/t/mobile-push-notification-is-note-working/22774)
**Author:** [@SuperAtraction](https://forums.rocket.chat/u/SuperAtraction)\ **Replies:** 6\ **Last updated:** [March 4, 2026, 7:08pm UTC](https://forums.rocket.chat/t/mobile-push-notification-is-note-working/22774 "2026-03-04T19:08:01Z")
Description Hi, So I was trying RocketChat, and to make android push notifications works, I tried to do it via your gateway, but it just… don’t work. I use the official app on the play store. When I go to a channel → cl… --- ## [Push notifications not working on Samsung Galaxy S22](https://forums.rocket.chat/t/push-notifications-not-working-on-samsung-galaxy-s22/22749)
**Author:** [@joho](https://forums.rocket.chat/u/joho)\ **Replies:** 4\ **Last updated:** [March 4, 2026, 11:32am UTC](https://forums.rocket.chat/t/push-notifications-not-working-on-samsung-galaxy-s22/22749 "2026-03-04T11:32:55Z")
Description I cannot for the life of me figure out why Push notifications are not working for a Samsung Galaxy S22. I have tried the Rocket.Chat app, I’ve tried using Chrome and logging in as a “browser user”, and I’ve t… --- ## [Rocketchat app is absent in "notifications for applications"](https://forums.rocket.chat/t/rocketchat-app-is-absent-in-notifications-for-applications/22777)
**Author:** [@ZakhariyaVladimir](https://forums.rocket.chat/u/ZakhariyaVladimir)\ **Replies:** 1\ **Last updated:** [March 4, 2026, 10:23am UTC](https://forums.rocket.chat/t/rocketchat-app-is-absent-in-notifications-for-applications/22777 "2026-03-04T10:23:03Z")
Description The RocketChat app is absent in “notifications for applications” in mobile devise after reinstall app. The push notifications are not working as well, and I get the “There are no tokens for this user” error m… --- ## [Files uploaded to AmazonS3/MinIO get expiresAt and disappear despite URL expiry & retention disabled](https://forums.rocket.chat/t/files-uploaded-to-amazons3-minio-get-expiresat-and-disappear-despite-url-expiry-retention-disabled/22760)
**Author:** [@dan](https://forums.rocket.chat/u/dan)\ **Replies:** 1\ **Last updated:** [March 2, 2026, 6:37pm UTC](https://forums.rocket.chat/t/files-uploaded-to-amazons3-minio-get-expiresat-and-disappear-despite-url-expiry-retention-disabled/22760 "2026-03-02T18:37:39Z")
I’m running Rocket.Chat version 8.0.1 in a Docker container and minIO also in a docker container for file uploads. Files uploaded via Rocket.Chat (store: AmazonS3:Uploads) are automatically assigned an expiresAt timesta… --- ## [Limitations in Previewing PDF Files in Rocket.Chat](https://forums.rocket.chat/t/limitations-in-previewing-pdf-files-in-rocket-chat/22723)
**Author:** [@dan](https://forums.rocket.chat/u/dan)\ **Replies:** 2\ **Last updated:** [February 25, 2026, 11:58am UTC](https://forums.rocket.chat/t/limitations-in-previewing-pdf-files-in-rocket-chat/22723 "2026-02-25T11:58:11Z")
Correct me if I’m wrong, but Rocket.Chat Community Edition currently does not support in-browser preview of PDF files uploaded to its servers. While images can be previewed directly within the chat interface, PDF and oth… --- ## [About implementing my own system as Custom Oauth into our Self-hosted rocketchat](https://forums.rocket.chat/t/about-implementing-my-own-system-as-custom-oauth-into-our-self-hosted-rocketchat/22748)
**Author:** [@shukurali.rezamonov](https://forums.rocket.chat/u/shukurali.rezamonov)\ **Replies:** 0\ **Last updated:** [February 23, 2026, 6:54am UTC](https://forums.rocket.chat/t/about-implementing-my-own-system-as-custom-oauth-into-our-self-hosted-rocketchat/22748 "2026-02-23T06:54:31Z")
After i logged succes into my own system redirect url occured cors error. And my self-hosted rocketchat logs showed like this errors: at AccountsServer.Accounts.\\\_runLoginHandlers (app/lib/server/lib/loginErrorMessageO… --- ## [Need help with custom OAuth implementation in rocketchat](https://forums.rocket.chat/t/need-help-with-custom-oauth-implementation-in-rocketchat/11876)
**Author:** [@nafil.gigsboard](https://forums.rocket.chat/u/nafil.gigsboard)\ **Replies:** 10\ **Last updated:** [February 23, 2026, 6:10am UTC](https://forums.rocket.chat/t/need-help-with-custom-oauth-implementation-in-rocketchat/11876 "2026-02-23T06:10:20Z")
Description We are using the self-hosted version of rocket chat on our AWS instance. We ended-up in a situation that we have to explicitly login to rocket chat using a username and password to use rocket chat. To resolv… --- ## [Issue registering Rocket.Chat Cloud Account - Unknown Error & No Password Reset Email](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682)
**Author:** [@ContinuosIT](https://forums.rocket.chat/u/ContinuosIT)\ **Replies:** 10\ **Last updated:** [February 22, 2026, 9:41am UTC](https://forums.rocket.chat/t/issue-registering-rocket-chat-cloud-account-unknown-error-no-password-reset-email/22682 "2026-02-22T09:41:30Z")
Hello Team, I am currently setting up a self-hosted Rocket.Chat instance and I am stuck at the “Register Server” step in the Setup Wizard. I am unable to create a Cloud account or log in to generate an Offline Token. H… --- ## [Push notifications not delivered on HONOR Magic 8 Pro (MagicOS 10+) – token registration OK, but no background notifications](https://forums.rocket.chat/t/push-notifications-not-delivered-on-honor-magic-8-pro-magicos-10-token-registration-ok-but-no-background-notifications/22742)
**Author:** [@RaFiTi](https://forums.rocket.chat/u/RaFiTi)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 8:58pm UTC](https://forums.rocket.chat/t/push-notifications-not-delivered-on-honor-magic-8-pro-magicos-10-token-registration-ok-but-no-background-notifications/22742 "2026-02-20T20:58:56Z")
Hello Team, I’m running a self-hosted Rocket.Chat server (v7.13.x, Snap package) and I’m experiencing a push notification issue that affects only one specific device. Affected device Phone: HONOR Magic 8 Pro OS: … --- ## [Rocket.chat client loses server](https://forums.rocket.chat/t/rocket-chat-client-loses-server/8727)
**Author:** [@zen](https://forums.rocket.chat/u/zen)\ **Replies:** 3\ **Last updated:** [February 19, 2026, 9:07am UTC](https://forums.rocket.chat/t/rocket-chat-client-loses-server/8727 "2026-02-19T09:07:43Z")
Hello, I have installed new version client 3.0.0, works OK but when I quit and start again I have to input once again server IP. With previous versions there were not such problems. How to fix it? --- ## [Android application forgets server address](https://forums.rocket.chat/t/android-application-forgets-server-address/2589)
**Author:** [@kele6ra](https://forums.rocket.chat/u/kele6ra)\ **Replies:** 6\ **Last updated:** [February 19, 2026, 9:04am UTC](https://forums.rocket.chat/t/android-application-forgets-server-address/2589 "2026-02-19T09:04:03Z")
Hello, thank you for this great application. We installed rocket chat on our own server and use android application from play market. We faced with problem in the android application. The application forget the server ad… --- ## [Invalid URL on mobile apps](https://forums.rocket.chat/t/invalid-url-on-mobile-apps/22600)
**Author:** [@jtsouk](https://forums.rocket.chat/u/jtsouk)\ **Replies:** 3\ **Last updated:** [February 18, 2026, 5:35pm UTC](https://forums.rocket.chat/t/invalid-url-on-mobile-apps/22600 "2026-02-18T17:35:26Z")
Hello everyone, I have a local Rocket.Chat installation that runs perfectly in web browsers and desktop apps. However, when I try to access the workspace from mobile devices (tested on both iOS and Android), I immediate… --- ## [Microphone and Camera Problem](https://forums.rocket.chat/t/microphone-and-camera-problem/22708)
**Author:** [@moell9](https://forums.rocket.chat/u/moell9)\ **Replies:** 5\ **Last updated:** [February 12, 2026, 10:59pm UTC](https://forums.rocket.chat/t/microphone-and-camera-problem/22708 "2026-02-12T22:59:53Z")
Description Server Setup Information Version of Rocket.Chat Server: 7.13.3 Operating System: Ubuntu 22 Deployment Method: Starter NodeJS Version: 22.16.0 MongoDB Version: 7.0.28 Proxy: no Firewalls involved: no Any ad… --- ## [Fresh install of Debian/Docker/Rocket.Chat](https://forums.rocket.chat/t/fresh-install-of-debian-docker-rocket-chat/22729)
**Author:** [@YackyYam](https://forums.rocket.chat/u/YackyYam)\ **Replies:** 1\ **Last updated:** [February 10, 2026, 11:27pm UTC](https://forums.rocket.chat/t/fresh-install-of-debian-docker-rocket-chat/22729 "2026-02-10T23:27:58Z")
Description This is a fresh install of Debian and I am trying to setup Rocket.Chat following this guide: Deploy Rocket.Chat with Docker & Compose The container named “rocketchat-compose-mongodb-1” keeps restarting over … --- ## [Fresh Docker Install - Mongo Data Directory Permissions Error](https://forums.rocket.chat/t/fresh-docker-install-mongo-data-directory-permissions-error/22726)
**Author:** [@mrjester](https://forums.rocket.chat/u/mrjester)\ **Replies:** 1\ **Last updated:** [February 10, 2026, 11:26pm UTC](https://forums.rocket.chat/t/fresh-docker-install-mongo-data-directory-permissions-error/22726 "2026-02-10T23:26:57Z")
Description =====\> Waiting for /data/db to be owned by uid=1001 (mongodb user) … This is a brand new Ubuntu VM with full updates and docker installed. I followed the instructions here: GitHub - RocketChat/rocketchat-… --- ## [I access my Rocket.chat from Windows Desktop App and it shows error](https://forums.rocket.chat/t/i-access-my-rocket-chat-from-windows-desktop-app-and-it-shows-error/22719)
**Author:** [@kaka](https://forums.rocket.chat/u/kaka)\ **Replies:** 0\ **Last updated:** [February 4, 2026, 2:30am UTC](https://forums.rocket.chat/t/i-access-my-rocket-chat-from-windows-desktop-app-and-it-shows-error/22719 "2026-02-04T02:30:53Z")
I installed a sample Rocket.chat product in our private server and it’s OK if I access it from browser. Now I have a strange problem. When I access it through Mac Desktop APP it works well. But when I access it through … --- ## [Some users have duplicated self-DM (direct message) rooms](https://forums.rocket.chat/t/some-users-have-duplicated-self-dm-direct-message-rooms/22546)
**Author:** [@bozzib](https://forums.rocket.chat/u/bozzib)\ **Replies:** 2\ **Last updated:** [January 30, 2026, 3:27pm UTC](https://forums.rocket.chat/t/some-users-have-duplicated-self-dm-direct-message-rooms/22546 "2026-01-30T15:27:39Z")
Description Disclaimer: I have a long-lived Rocket.Chat setup that has been migrated through multiple major versions over the years, and I think this issue might be related with that. Also, if this has already been aske… --- ## [\[7.4.1\] how do disable Voice Call button in Starter](https://forums.rocket.chat/t/7-4-1-how-do-disable-voice-call-button-in-starter/21780)
**Author:** [@Timmi](https://forums.rocket.chat/u/Timmi)\ **Replies:** 8\ **Last updated:** [January 29, 2026, 12:15pm UTC](https://forums.rocket.chat/t/7-4-1-how-do-disable-voice-call-button-in-starter/21780 "2026-01-29T12:15:07Z")
Description With the new 7.4 release there is a new button Voice Call next to Video Call on DM chat. As I’m running starter there is no subscription to use the feature. It is possible to not show that if the feature is … [Previous page](https://forums.rocket.chat/c/community-support/7.md?page=1) [Next page](https://forums.rocket.chat/c/community-support/7.md?page=3)