# Community Support **URL:** https://forums.rocket.chat/c/community-support/7.md [Latest](https://forums.rocket.chat/latest.md) · [Categories](https://forums.rocket.chat/categories.md) · [Tags](https://forums.rocket.chat/tags.md) --- ## [About the Community Support category](https://forums.rocket.chat/t/about-the-community-support-category/126)
**Author:** [@sing.li](https://forums.rocket.chat/u/sing.li)\ **Replies:** 0\ **Last updated:** [January 25, 2018, 12:53am UTC](https://forums.rocket.chat/t/about-the-community-support-category/126 "2018-01-25T00:53:30Z")
Community members helping one another. Feel free to post questions. And browse around to see if your question has been answered before posting a new one. Members of the core dev team will be around once in a while a… --- ## [Welcome to Rocket.Chat Forums](https://forums.rocket.chat/t/welcome-to-rocket-chat-forums/8)
**Author:** [@system](https://forums.rocket.chat/u/system)\ **Replies:** 5\ **Last updated:** [January 25, 2018, 11:43am UTC](https://forums.rocket.chat/t/welcome-to-rocket-chat-forums/8 "2018-01-25T11:43:52Z")
Rocket.Chat - The Ultimate Open Source Team Collaboration Tool Forums for long-lived discussion of important topics of community interest. Our open server should be used for most daily interactions or topics that requ… --- ## [I want to regain permissions for my beloved rocket.chat application](https://forums.rocket.chat/t/i-want-to-regain-permissions-for-my-beloved-rocket-chat-application/23030)
**Author:** [@XTERORRX](https://forums.rocket.chat/u/XTERORRX)\ **Replies:** 0\ **Last updated:** [October 2, 2026, 6:24am UTC](https://forums.rocket.chat/t/i-want-to-regain-permissions-for-my-beloved-rocket-chat-application/23030 "2026-10-02T06:24:36Z")
Description Server Setup Information Version of Rocket.Chat Server: Operating System: Deployment Method: Number of Running Instances: DB Replicaset Oplog: NodeJS Version: MongoDB Version: Proxy: Firewalls involved: An… --- ## [LTS or not LTS - that is the question](https://forums.rocket.chat/t/lts-or-not-lts-that-is-the-question/23021)
**Author:** [@reetp](https://forums.rocket.chat/u/reetp)\ **Replies:** 1\ **Last updated:** [September 24, 2026, 2:54pm UTC](https://forums.rocket.chat/t/lts-or-not-lts-that-is-the-question/23021 "2026-09-24T14:54:08Z")
When it is Rocket.Chat So we have 7.10.x and have been waiting for the next LTS to upgrade. I understood this would be 8.8.x LTS is supported for 12 months so you would expect that the next LTS would be released to ali… --- ## [Does the Starter plan cover LDAP after 9.0?](https://forums.rocket.chat/t/does-the-starter-plan-cover-ldap-after-9-0/23024)
**Author:** [@l.patard](https://forums.rocket.chat/u/l.patard)\ **Replies:** 1\ **Last updated:** [September 24, 2026, 2:08pm UTC](https://forums.rocket.chat/t/does-the-starter-plan-cover-ldap-after-9-0/23024 "2026-09-24T14:08:58Z")
Hello, We run a self-hosted workspace on the Starter plan (13 active users, well under the 50 limit). Our admin console now shows this warning on the LDAP settings page: From version 9.0.0 on, this authentication met… --- ## [Unable to connect Stripe in Marketplace Publisher Portal](https://forums.rocket.chat/t/unable-to-connect-stripe-in-marketplace-publisher-portal/23006)
**Author:** [@shipping.bits](https://forums.rocket.chat/u/shipping.bits)\ **Replies:** 3\ **Last updated:** [September 16, 2026, 12:06pm UTC](https://forums.rocket.chat/t/unable-to-connect-stripe-in-marketplace-publisher-portal/23006 "2026-09-16T12:06:33Z")
Description Hello, I am trying to set up a publisher account so I can publish a paid app in the Rocket.Chat Marketplace, but I cannot complete the Stripe connection. Publisher Portal: https://marketplace.rocket.chat/p… --- ## [Move registration to another account](https://forums.rocket.chat/t/move-registration-to-another-account/22883)
**Author:** [@sintertrack](https://forums.rocket.chat/u/sintertrack)\ **Replies:** 5\ **Last updated:** [September 14, 2026, 8:27am UTC](https://forums.rocket.chat/t/move-registration-to-another-account/22883 "2026-09-14T08:27:53Z")
Description I have registered our company instance on cloud.rocket.chat with my private email address. While this worked, it is not possible for any team member to do anything with it, when I leave the company. So, I cr… --- ## [Workspace registration error in self hosted server](https://forums.rocket.chat/t/workspace-registration-error-in-self-hosted-server/23013)
**Author:** [@dpmax](https://forums.rocket.chat/u/dpmax)\ **Replies:** 2\ **Last updated:** [September 11, 2026, 1:16pm UTC](https://forums.rocket.chat/t/workspace-registration-error-in-self-hosted-server/23013 "2026-09-11T13:16:05Z")
Description Exact problem: When i visit “localhost:3000” after starting the server with “yarn dsv”, I get error during registering workspace. What exactly happens? I visit “localhost:3000” → Verification process (succe… --- ## [Workspace registration not working](https://forums.rocket.chat/t/workspace-registration-not-working/15148)
**Author:** [@marek](https://forums.rocket.chat/u/marek)\ **Replies:** 6\ **Last updated:** [September 10, 2026, 9:15pm UTC](https://forums.rocket.chat/t/workspace-registration-not-working/15148 "2026-09-10T21:15:35Z")
Description When trying to set up a rocket chat instance, I receive an email with the title “Verify your email to register your workspace”. It contains instruction to go to https://cloud.rocket.chat/verify-workspace/ … --- ## [Rocket.Chat Cloud activation emails are not delivered to Gmail](https://forums.rocket.chat/t/rocket-chat-cloud-activation-emails-are-not-delivered-to-gmail/22998)
**Author:** [@dieselltd](https://forums.rocket.chat/u/dieselltd)\ **Replies:** 3\ **Last updated:** [September 1, 2026, 7:50am UTC](https://forums.rocket.chat/t/rocket-chat-cloud-activation-emails-are-not-delivered-to-gmail/22998 "2026-09-01T07:50:10Z")
Description Cloud account registration reaches /register/email-sent, but no activation email is delivered. Tested with: Gmail Spam and All Mail checked Multiple resend attempts Magic-link login also does not deliver … --- ## [Push Notification Failures on v8.7.1](https://forums.rocket.chat/t/push-notification-failures-on-v8-7-1/22996)
**Author:** [@Cipher42](https://forums.rocket.chat/u/Cipher42)\ **Replies:** 1\ **Last updated:** [August 30, 2026, 4:34am UTC](https://forums.rocket.chat/t/push-notification-failures-on-v8-7-1/22996 "2026-08-30T04:34:17Z")
Description Greetings I’m having trouble on my new rocket.chat instance. I’ve registered my workspace and it has a starter plan registration. I’ve gone through the documentation that I can find related to push notific… --- ## [Problem with Playing video or voice message in Android/IOS App](https://forums.rocket.chat/t/problem-with-playing-video-or-voice-message-in-android-ios-app/22043)
**Author:** [@imanerfanian](https://forums.rocket.chat/u/imanerfanian)\ **Replies:** 24\ **Last updated:** [August 28, 2026, 3:15am UTC](https://forums.rocket.chat/t/problem-with-playing-video-or-voice-message-in-android-ios-app/22043 "2026-08-28T03:15:49Z")
Description: I have problem with Rocket.Chat app on phones. the voice and videos does not play in phones on both IOS and Android devices. on phones when i open the RocketChat in web browser it works but in app it does no… --- ## [Questions about Rocket.Chat 8.1.8, support and MongoDB upgrade](https://forums.rocket.chat/t/questions-about-rocket-chat-8-1-8-support-and-mongodb-upgrade/22994)
**Author:** [@Zigrini](https://forums.rocket.chat/u/Zigrini)\ **Replies:** 2\ **Last updated:** [August 26, 2026, 4:53pm UTC](https://forums.rocket.chat/t/questions-about-rocket-chat-8-1-8-support-and-mongodb-upgrade/22994 "2026-08-26T16:53:00Z")
Olá, I have a VM running Rocket.Chat version 8.1.8, which is currently working normally. As I understand it, this version will only be supported until the end of August. I tried upgrading to version 8.2.8, but after th… --- ## [Rocket.Chat Push Gateway are disabled after Update to 8.7.0](https://forums.rocket.chat/t/rocket-chat-push-gateway-are-disabled-after-update-to-8-7-0/22985)
**Author:** [@thoki](https://forums.rocket.chat/u/thoki)\ **Replies:** 30\ **Last updated:** [August 17, 2026, 4:21pm UTC](https://forums.rocket.chat/t/rocket-chat-push-gateway-are-disabled-after-update-to-8-7-0/22985 "2026-08-17T16:21:07Z")
Description After updating Rocket.Chat from version 8.6.1 to 8.7.0, the following message appears in the server logs: “Connected to MongoDB database: rocketchat” {“level”:51,“time”:“2026-08-07T16:52:13.362Z”,“pid”:1,“h… --- ## [This air-gapped workspace is in read only mode](https://forums.rocket.chat/t/this-air-gapped-workspace-is-in-read-only-mode/22987)
**Author:** [@minix](https://forums.rocket.chat/u/minix)\ **Replies:** 1\ **Last updated:** [August 16, 2026, 2:34pm UTC](https://forums.rocket.chat/t/this-air-gapped-workspace-is-in-read-only-mode/22987 "2026-08-16T14:34:43Z")
Server Setup Information Version of Rocket.Chat Server: 8.5.1 Operating System: ubuntu Deployment Method: docker Number of Running Instances: 1 DB Replicaset Oplog: NodeJS Version: MongoDB Version: 8.0.26 / wiredTiger P… --- ## [How to debug authentication issues?](https://forums.rocket.chat/t/how-to-debug-authentication-issues/22965)
**Author:** [@sintertrack](https://forums.rocket.chat/u/sintertrack)\ **Replies:** 20\ **Last updated:** [August 1, 2026, 8:10am UTC](https://forums.rocket.chat/t/how-to-debug-authentication-issues/22965 "2026-08-01T08:10:22Z")
Description A user on our instance has problems logging in. He’s getting password errors and rate limit errors. However, I can’t find anything about this in the logs. Nothing. Same thing in the Gui, I can’t find anythin… --- ## [Push notifications not delivering on self-hosted Starter workspace with internal domain](https://forums.rocket.chat/t/push-notifications-not-delivering-on-self-hosted-starter-workspace-with-internal-domain/22984)
**Author:** [@abhijithp97](https://forums.rocket.chat/u/abhijithp97)\ **Replies:** 1\ **Last updated:** [August 1, 2026, 8:07am UTC](https://forums.rocket.chat/t/push-notifications-not-delivering-on-self-hosted-starter-workspace-with-internal-domain/22984 "2026-08-01T08:07:59Z")
Environment: Rocket.Chat version: 8.2.0 Deployment: Self-hosted, Docker Compose on Ubuntu Server 24.04 LTS Plan: Starter (free, self-managed) MongoDB: 8.2.12 Reverse proxy: Nginx with self-signed TLS certificate Domain… --- ## [Issue After Updating Server from Version 8.0.1 to 8.6.1](https://forums.rocket.chat/t/issue-after-updating-server-from-version-8-0-1-to-8-6-1/22983)
**Author:** [@cyvorgz24](https://forums.rocket.chat/u/cyvorgz24)\ **Replies:** 2\ **Last updated:** [July 30, 2026, 1:40am UTC](https://forums.rocket.chat/t/issue-after-updating-server-from-version-8-0-1-to-8-6-1/22983 "2026-07-30T01:40:23Z")
Description Hi, I’m reaching out regarding an issue with my server after updating from version 8.0.1 to 8.6.1. The update process ran smoothly with no errors, and the desktop app confirmed that the server was successful… --- ## [Register Username poping?](https://forums.rocket.chat/t/register-username-poping/22553)
**Author:** [@User20r0](https://forums.rocket.chat/u/User20r0)\ **Replies:** 8\ **Last updated:** [July 24, 2026, 8:34am UTC](https://forums.rocket.chat/t/register-username-poping/22553 "2026-07-24T08:34:42Z")
\[CRITICAL ISSUE\] Deep Linking Opens “Register Username” Modal in WebView (RC 7.10.0) We are running a self-hosted Rocket.Chat Community Edition v7.10.0 and are integrating an external application using deep linking via r… --- ## [WhatsApp Cloud app: does it support Meta Coexistence (Business App + API on the same number)?](https://forums.rocket.chat/t/whatsapp-cloud-app-does-it-support-meta-coexistence-business-app-api-on-the-same-number/22975)
**Author:** [@francescocesarano](https://forums.rocket.chat/u/francescocesarano)\ **Replies:** 0\ **Last updated:** [July 20, 2026, 5:19pm UTC](https://forums.rocket.chat/t/whatsapp-cloud-app-does-it-support-meta-coexistence-business-app-api-on-the-same-number/22975 "2026-07-20T17:19:21Z")
Description Hi all — hoping someone has actually been down this road, because I can’t get a definitive answer from the docs. We need to connect a phone number that is already in daily use on the WhatsApp Business app by… --- ## [How to disable content logging of integration apps?](https://forums.rocket.chat/t/how-to-disable-content-logging-of-integration-apps/22964)
**Author:** [@sintertrack](https://forums.rocket.chat/u/sintertrack)\ **Replies:** 3\ **Last updated:** [July 15, 2026, 5:43pm UTC](https://forums.rocket.chat/t/how-to-disable-content-logging-of-integration-apps/22964 "2026-07-15T17:43:12Z")
Description My rocketchat logs are constantly overtrown by alert manager alerts. There are a a couple of Integrations configured for apps, e.g. alert manager. Whatever these apps post to rocketchat, ends up in the logs. … --- ## [Disable markdown](https://forums.rocket.chat/t/disable-markdown/20463)
**Author:** [@Lusell](https://forums.rocket.chat/u/Lusell)\ **Replies:** 4\ **Last updated:** [July 14, 2026, 7:34am UTC](https://forums.rocket.chat/t/disable-markdown/20463 "2026-07-14T07:34:50Z")
Description Good day, First of all, thank you for your product; we are currently testing it. Could you please let us know if there is a possibility to globally disable text formatting (if I’m not mistaken, Markdown is r… --- ## [Application GUI just crashed version 7.13](https://forums.rocket.chat/t/application-gui-just-crashed-version-7-13/22962)
**Author:** [@felipe.aguiar2](https://forums.rocket.chat/u/felipe.aguiar2)\ **Replies:** 0\ **Last updated:** [July 10, 2026, 12:24pm UTC](https://forums.rocket.chat/t/application-gui-just-crashed-version-7-13/22962 "2026-07-10T12:24:15Z")
Description Trying to update Rocket.Chat from version 7.12.7 to 7.13.0, 7.13.1, 7.13.3, or 7.13.5, and it is returning the error: "The Application GUI just crashed. I’ve already tried clearing the app’s cache. Server S… --- ## [Push Notification error](https://forums.rocket.chat/t/push-notification-error/22961)
**Author:** [@Fred](https://forums.rocket.chat/u/Fred)\ **Replies:** 0\ **Last updated:** [July 8, 2026, 10:09am UTC](https://forums.rocket.chat/t/push-notification-error/22961 "2026-07-08T10:09:56Z")
Bonjour, :waving\_hand: Description Every messages sent that need push notification, I have this error: { "level": 50, "time": "2026-07-08T09:12:01.904Z", "pid": 1, "hostname": "ab54b365aa4f", "name": "Push", … --- ## [Unable to subscribe workspace to Starter plan after unregistering and registering again](https://forums.rocket.chat/t/unable-to-subscribe-workspace-to-starter-plan-after-unregistering-and-registering-again/22958)
**Author:** [@avantu](https://forums.rocket.chat/u/avantu)\ **Replies:** 0\ **Last updated:** [July 7, 2026, 7:08am UTC](https://forums.rocket.chat/t/unable-to-subscribe-workspace-to-starter-plan-after-unregistering-and-registering-again/22958 "2026-07-07T07:08:19Z")
Description Title: Unable to subscribe workspace to Starter plan after unregistering and registering again Hello, I’m using Rocket.Chat 8.4.1 (self-managed). My workspace was previously on the Starter plan. I unregist… --- ## [Localization issue after recent update: Chinese (TW/HK) showing as Simplified Chinese](https://forums.rocket.chat/t/localization-issue-after-recent-update-chinese-tw-hk-showing-as-simplified-chinese/22956)
**Author:** [@samson\_lo](https://forums.rocket.chat/u/samson_lo)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 6:41am UTC](https://forums.rocket.chat/t/localization-issue-after-recent-update-chinese-tw-hk-showing-as-simplified-chinese/22956 "2026-07-06T06:41:54Z")
Description Hello Rocket.Chat Team, After the recent server update, the language options for “Chinese (Taiwan)” and “Chinese (Hong Kong SAR)” are incorrectly labeled as “简体中文”. We observed that this issue does not occu… --- ## [Application GUI just crashed](https://forums.rocket.chat/t/application-gui-just-crashed/22842)
**Author:** [@felipe.aguiar2](https://forums.rocket.chat/u/felipe.aguiar2)\ **Replies:** 3\ **Last updated:** [July 2, 2026, 2:53pm UTC](https://forums.rocket.chat/t/application-gui-just-crashed/22842 "2026-07-02T14:53:53Z")
Description The application GUI just crashed ails as possible about your issue → Server Setup Information Version of Rocket.Chat Server: 7.10 Operating System: Rocky Linux 9.7 Deployment Method: Container Number … --- ## [iOS app login refused](https://forums.rocket.chat/t/ios-app-login-refused/22954)
**Author:** [@Fred](https://forums.rocket.chat/u/Fred)\ **Replies:** 8\ **Last updated:** [June 30, 2026, 9:07am UTC](https://forums.rocket.chat/t/ios-app-login-refused/22954 "2026-06-30T09:07:01Z")
Bonjour :waving\_hand: Description After upgrade RocketChat server from 7.13 to 8.5.1 I can’t login with mobile app on iOS. Oops, your credentials were rejected! I can login with same credentials from macOS app, webui … --- ## [Update rocketchat-server from 7.15.5 to 8.x via snap not working](https://forums.rocket.chat/t/update-rocketchat-server-from-7-15-5-to-8-x-via-snap-not-working/22951)
**Author:** [@M.Henninghaus](https://forums.rocket.chat/u/M.Henninghaus)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 10:33am UTC](https://forums.rocket.chat/t/update-rocketchat-server-from-7-15-5-to-8-x-via-snap-not-working/22951 "2026-06-29T10:33:26Z")
Hi, I have a older install on a linux server. I have to upgrade to 8.x cause the Subscription for 7.13.5 is ending on 01.07. But it doesn´t work. After switching to 8.x/stable release i tried sudo snap refresh rocketchat… --- ## [Users not added to default channel](https://forums.rocket.chat/t/users-not-added-to-default-channel/22785)
**Author:** [@gerbsen](https://forums.rocket.chat/u/gerbsen)\ **Replies:** 4\ **Last updated:** [June 24, 2026, 7:52am UTC](https://forums.rocket.chat/t/users-not-added-to-default-channel/22785 "2026-06-24T07:52:06Z")
Description Hey there, I’m running 8.2 within a docker compose setup. I have set up keycloak via OIDC (no premium features) as my main and only source of identities. Recently newly logged in users are not joined into the… [Next page](https://forums.rocket.chat/c/community-support/7.md?page=1)